Night Auditor
Night Auditor
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Job Description
The Night Auditor is responsible for performing nightly audit duties while delivering exceptional guest service at the hotels front desk. Key responsibilities include balancing financial records completing daily paperwork and preparing shift reports. In addition to these tasks the Night Auditor assists with guest check-ins and check-outs processes reservations and addresses guest inquiries. This role also involves securing payments verifying and adjusting billing and fulfilling guest requests in a professional friendly and efficient manner. Upholding high-quality standards the Night Auditor anticipates guest needs exceeds expectations and implements creative solutions to enhance the guest experience while ensuring compliance with brand standards.
- Proactive thinking keeping guest security always in mind and creating a safe clean and friendly work environment.
- Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
- Check the front desk log for problems special requests etc.
- Greets registers and assigns rooms to guests.
- Process guest registrations including collecting payment.
- Prepare express checkout folios.
- Maintain room status inventory.
- Communicate all pertinent shift information to Front Office Manager General Manager and other desk staff.
- Maintain and clean the lobby and bathroom as needed.
- Communicates all information to the following shift to ensure a smooth transition.
- Works closely with all hotel departments to ensure the highest quality of customer service.
- Answers inquiries pertaining to hotel services; registration of guests; and shopping dining entertainment and travel directions. Explains in-room and hotel features.
- Responsible for completing all required shift paperwork and night audit reports daily.
- Performs other duties as assigned by management.
Peachtree Group provides a comprehensive benefits package including medical dental vision disability and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
Employment Type
Full-Time
