ED Operations Manager
ED Operations Manager
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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Summary-Responsible for overseeing the daily operations of administrative functions within a hospital setting ensuring efficient and effective management of office processes and staff. Provides strategic direction and leadership to administrative teams optimizing workflows and enhancing operational performance to support hospital objectives. Does this position require Patient Care No.Essential Functions: Manages and supervises administrative staff including recruitment training performance evaluations and workload distribution.
-Oversees daily office operations ensuring adherence to hospital policies and procedures while maintaining high levels of productivity and efficiency.
-Develops and implements strategies to improve operational processes streamline workflows and enhance service delivery.
-Monitors and analyzes key performance metrics to identify areas for improvement and implement corrective actions.
-Coordinates with other departments to ensure seamless integration of administrative functions with hospital operations.
-Manages budgets and resources for the administrative department ensuring cost-effective use of funds and materials.
-Handles complex or escalated issues related to administrative operations resolving problems in a timely and effective manner.
-Ensures compliance with regulatory requirements hospital policies and industry best practices in all administrative activities.
-Prepares and presents reports on operational performance providing insights and recommendations to senior management.
Qualifications
Education
Bachelors Degree Business Administration required or Bachelors Degree Healthcare Administration required or Bachelors Degree Related Field of Study required
Can this role accept experience in lieu of a degree
No
Licenses and Credentials
Experience
Experience in an administrative or management role with a focus on operations 5-7 years required and Experience in a hospital or healthcare setting 2-3 years preferred
Knowledge Skills and Abilities
- Strong leadership and team management abilities.
- Excellent organizational and project management skills.
- Proficiency in office management software and systems.
- Exceptional communication and interpersonal skills.
- Ability to analyze data and make data-driven decisions.
- Strong problem-solving and conflict-resolution skills.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Manager
Employment Type
Full-Time
