Application Systems Administrator
Application Systems Administrator
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Job Description
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HOW WE TAKE CARE OF YOU:
- For full time employees Health Dental Vision 401K with generous matching program generous paid time off.
- Potential Annual Bonus Opportunity.
- 50% discount at restaurants and retail locations.
- Career advancement opportunities as we are growing!
- For more benefit related information please click HERE.
Please cut and paste this URL into a new browser to view our detailed list of benefits or apply directly on our career site
THE COURSE
The Application Administrator is responsible for the day-to-day operations maintenance and troubleshooting of applications and hardware within Tommy Bahama. This position requires practical hands-on experience and a thorough understanding of application administration to ensure applications are running smoothly address user issues and implement new applications hardware or updates.
BE THE ISLAND GUIDE
Function
- Configure install and maintain Tommy Bahamas IT application infrastructure. This includes hardware software and peripheral equipment connected to the Tommy Bahama network.
- Provide advanced applications operating system and hardware support. Typical tasks include systems and user administration integration report development technical and operational support training and documentation.
- Provides daily operational support for the companys internal applications including restaurant systems eCommerce systems corporate tools and other systems as needed.
- Perform project management for infrastructure and application related projects.
- Provide Tier 3 (escalation from IT Service Desk) support for issues that arise at 25 restaurant locations and corporate locations including remote workers.
- Configure equipment and systems at new restaurant locations assist with installations remotely and training.
- Provide daily operational support for restaurant operations (for Oracle Simphony POS).
- Provide technical assistance and reporting for PCI and SOX compliance programs.
- Troubleshoot Tier 3 application incidents and work with IT teams and vendors to resolve issues
- Identify and develop reports and/or functions where vendor-provided software does not meet the business requirements and customization or process are required.
- Provide 24/7 emergency support for systems and applications as needed on an on-call basis.
- Create and maintain technical/operational test plans for new software patches and releases.
- Create and maintain business process and support/trouble-shooting documentation as they relate to systems.
- Assist in the identification and management of user training including creating documentation.
ESSENTIALS FOR LIFE IN PARADISE
- Bachelors degree in Computer Science MIS Engineering or a related field or equivalent combination of education and experience
- 4 years application administrator experience preferred.
- Basic coding or scripting a plus.
- Experience with Windows O/S and Active Directory environment
- Experience with hybrid and Cloud environments preferably Azure desired.
- Direct and hands on experience with Network or Systems management applications.
- Excellent communication skills (written and verbal).
- Excellent customer service skills (written and verbal).
- Experience with change management processes and ticketing systems.
- Experience with Atlassian (Jira & Confluence) ServiceNow and SharePoint preferred.
- Experience working in a complex multi-location organization preferred.
- Ability to recognize the complexities of business problems and use of technology to solve them.
- Must possess excellent customer service skills and ability to translate needs of customers staff management and support departments into technology solutions.
- Excellent organizational time management skills. Manage and prioritize multiple simultaneous tasks.
- Ability to think strategically and tactically.
- Ability to drive tasks to completion in the context of excellent working relationships with all parties.
- Ability to quickly comprehend/learn new processes systems and methods.
- Ability to work through problems independently.
- Demonstrated ability to meet Service Level Agreements in resolving incidents and requests.
PHYSICAL ESSENTIALS FOR LIFE IN PARADISE
- Occasionally able to lift and/or move up to approximately 50 pounds as required
- Occasionally able to bend stoop and/or kneel as required
Multiple factors will vary the applicable rate of pay for this role including an individuals experience knowledge and skillset as well as work location and available budget.
Rate Range: $78000.00 to $124400.00 annually
Mahalo (thank you) for your interest in Tommy Bahama!
Tommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race color sex gender gender identity gender expression religious creed sexual orientation pregnancy national origin ancestry age military and veteran status marital status physical or mental disability protected medical condition genetic information reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application please contact the location you are applying to or send an email to our recruiting team at .
Mahalo (thank you) for your interest in Tommy Bahama!
Tommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race color sex gender gender identity gender expression religious creed sexual orientation pregnancy national origin ancestry age military and veteran status marital status physical or mental disability protected medical condition genetic information reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application please contact the location you are applying to or send an email to our recruiting team at .
Tommy Bahama participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
