Director, Product – NiceJob

Director Product NiceJob (A Paystone Company)
Own the vision. Lead the team. Shape the future of Customer-Driven Growth in Home Services.

About NiceJob
NiceJob a Paystone company is the #1 reputation marketing platform built for the home services industry. From roofers and cleaners to landscapers and contractors we help local service businesses grow by turning their happiest customers into their most powerful advocates.

Our philosophy is simple: Customer-Driven Growth. We believe small businesses thrive when their customer experience fuels their marketing and were building the tools to make that happen effortlessly.

The Opportunity
Were looking for a strategic visionary and customer-obsessed Director of Product to lead the NiceJob product into its next stage of growth. This is your chance to own the product strategy shape the vision and scale a portfolio that impacts thousands of home service businesses across North America.

Youll work at the intersection of customer empathy business strategy and product innovation backed by a highly collaborative team and a clear mission. If youre passionate about solving real-world problems for small business owners and leading high-performing product teams we want to hear from you.

What Youll Be Doing

Drive Vision & Product Strategy

• Define and lead the long-term product vision and roadmap for NiceJob.
• Align strategic goals with customer needs competitive landscape and market trends.
• Identify and validate new growth opportunities from feature expansion to pricing and platform innovation.

Champion the Home Services Customer

• Be the voice of the customerdeeply understand their journey pain points and motivations.
• Leverage insights from users customer-facing teams and data to guide product decisions.

Deliver Growth & Measurable Impact

• Build and scale a product roadmap focused on engagement retention upsell and revenue expansion.
• Use data experimentation and customer feedback to drive iterative improvement and innovation.

Lead and Empower a High-Performing Team

• Manage and grow a team of Product Managers and UX Designers.
• Foster a customer-obsessed fast-paced and high-accountability product culture.
• Provide coaching mentorship and clear growth paths for your team.

Collaborate Cross-Functionally

• Partner closely with Engineering Marketing Sales Support and Customer Success.
• Ensure product-market fit smooth go-to-market execution and strong internal alignment.
• Communicate roadmap priorities and impact clearly to executive stakeholders and across the organization.
  

What You Bring

• 7 yearsin product management with3 years in a senior or leadership role(e.g. leading Product Managers or UX Designers)
• Bachelors degreein Business Computer Science Engineering or a related fieldMBA or Masters degreeis a plus but not required
• Proven success leading B2B SaaS product teams ideally in SMB or vertical SaaS.
• Strong product strategy discovery and delivery skills.
• Deep empathy for customersespecially small business ownersand a passion for solving their real-world problems.
• Experience scaling products and teams through high-growth phases.
• Data-informed decision-making with a track record of driving measurable outcomes.
• Inspirational leadership style and a commitment to coaching and talent development.
  

Why Join Us

• Meaningful Impact: Your work directly helps small business owners grow their livelihoods.
• Autonomy & Ownership: Youll own a full product portfolio with the backing of a supportive leadership team.
• Customer-Centric Culture: We put people firstour customers our teams and the communities we serve.
• Growth-Stage Momentum: Join us at an exciting inflection point as we scale NiceJob and redefine Customer-Driven Growth.
  

Ready to Lead Whats Next
If youre ready to take your product leadership to the next level apply now and help us shape the future of how local service businesses succeed. We cant wait to meet you!

Recruitment Process

• Initial Screening Interview Conducted by a member of our People Experience team to learn more about your background and career goals.
• 1st Manager Interview A deep dive into your technical skills sales operations experience and cultural alignment.
• 2nd Manager Interview A deep dive into your technical skills sales operations experience and cultural alignment.
• Presentation Youll be invited to prepare and deliver a presentation related to the role.
• Peer Interview Meet with members of the team to assess collaboration and communication style.

Perks & Benefits

Compensation tied to market data

We reward for contribution

Flexible Time-off

Were committed to career development

Work from home

Our Mission

By joining Paystone you are joining a team that is future-focused and driven by our mission of creating Customer Driven Growth.

By helping our clients create better experiences for their customers and in turn motivating their happy customers to share their experiences with others our platform creates the momentum for our clients to gain more happy customers. In other words we win when our customers do.

Curious

Good! We want all the curiosity we can muster. Innovation stems from observation and

questioning so be eager be innovative and be ready to raise the bar.

Come check us out!!

About Us

Paystone is a leading North American payment and software company redefining the way merchants engage their customers and grow their businesses. The companys seamlessly integrated suite of automated payment processing customer loyalty gift card solutions and now reputation marketing is used by brands such as Irving Oil The Source Global Pet Foods Kernels Popcorn and many of the MTY Food Groups restaurant brands. Paystones solutions are used at over 30000 locations across Canada and the United States which collectively process over 10 billion dollars a year in bankcard volume. We employ over 200 employees and serve as the technology partner of choice for hundreds of partners across North America.

**Paystone is an equal opportunity employer. Should you require any accommodations due to disability please let us know at the time you are selected for an interview.**