Join us as we empower the world to work out creating healthier lives together.

Are you a hands-on problem solver who loves to be on the go and provide exceptional customer service As aField Service Technicianwith Life Fitness / Hammer Strength you will manage an assigned service territory in the San Diego CA region visiting commercial and consumer customer locations to diagnose/troubleshoot repair and complete preventative maintenance on fitness equipment. You will work alongside Sales and as part of the broader Service team building relationships and managing your service territory to provide a best-in-class customer experience playing a critical role in our mission to bring high-performance reliable solutions to people wherever and whenever they work out.

This is a remote-based position and in order to effectively service customers in the region applicants must live within or be willing to move to the San Diego CA area. #LI-Remote

LIFE FITNESS / HAMMER STRENGTHS FIELD SERVICE TECHNICIANS ARE RESPONSIBLE FOR:

• Independently diagnosing and troubleshooting networking electrical or mechanical issues with fitness equipment and entertainment consoles; conducting preventative maintenance
• Building strong relationships with customers and sales partners establishing themselves as a trusted service advisor and working to proactively complete service while on-site
• Managing daily workload and scheduling to ensure the best service to the customers and business - effective management of metrics such as tasks per day customer resolution time first-time fix rate etc.
• Traveling assigned territory primarily via company-provided van to efficiently deliver on key metrics referenced above
• Managing a proper inventory of spare parts replenishment of service inventory coordinating the disposition of exchanged parts minimizing shrinkage and generally maintaining company-supplied vehicle in good working order
• Maintaining accurate service records and reports on equipment problems in the field and completing expense reports promptly.
• Attending installs and regional trade shows
• Working in compliance with Life Fitness Health & Safety procedures.
• Other duties and responsibilities as assigned.

WHAT ARE WE LOOKING FOR IN OUR FIELD SERVICE TECHNICIANS (QUALIFICATIONS)

• 3 years of proven experience providing technical and mechanical troubleshooting and repair services on fitness equipment or products of equivalent complexity
• High school diploma or GED required Associates degree in electronics or technical degree preferred
• The ability to adapt quickly multi-task and thrive in an independent (remote) deadline-driven environment; you will be working as part of an awesome broader but geographically distributed team
• Proficiency in diagnosing and troubleshooting issues with electro-mechanical networking and audio / visual (A/V) technologies with strong working knowledge of WiFi connectivity power electronics digital/analog circuits AC / DC power systems etc.
• Ability to build great relationships with internal and external customers
• Strong organization skills attention to detail results orientation and accountability
• Excellent communication skills (both verbal and written) and an ability to interface with both internal and external customers in a positive highly professional manner.
• Previous experience with Oracle or another comparable ERP preferred and basic proficiency with Microsoft Office Suite (Word Outlook etc.) required
• Must be able to lift up to 50 - 100 pounds push and pull equipment and carry up to 50 pounds a distance of 100 feet; Must be able to stand bend and/or kneel for up to two hours at a time.
• Must possess a valid and unrestricted state drivers license. Ability and willingness to travel up to 85% of the time via automobile (and occasionally via airplane).

THE LIFE FITNESS/HAMMER STRENGTH FIELD SERVICE TECHNICIAN ROLE IS A GREAT OPPORTUNITY TO:

• Join a dynamic organization leading the global fitness industry creating solutions that benefit facilities and exercisers helping keep people active and positively impacting lives.
• Take advantage of rewards and recognition for superior performance (base salary commission and quarterly incentive eligibility).
• A collaborative environment fostering teamwork and accountability.
• Comprehensive wellness benefits
• Superior employee purchase program for Life Fitness / Hammer Strength brand product discounts and reduced rates on everyday products and services like vehicles electronics homeowner insurance etc.

#MOS91B #MOS91C #MOS68A #MOS25B #MOS35T #MOS91D #MOS15B #MOS15N #MOS35S #MOS15P

At Life Fitness / Hammer Strengthwe think customer firstplay as one team andraise the bar on fitness innovationin the gym and in every corner of our facilities. Wepersevere and get it done with a clear purpose toinspire each other to live healthier lives. If youre ready to bring out the best in people while powering the future of fitness manufacturing we invite you to apply.

At Life Fitness / Hammer Strength we believe in taking care of our team with a comprehensive total rewards package that includes competitive pay and a range of valuable benefits. The salary range for this position intended for U.S. applicants is $52300 - $73500 role is categorized as non-exempt and eligible for overtime in accordance with applicable actual salary will vary based on applicants education experience skills and abilities. The salary range reflected is based on a primary work location of San Diego CA and the actual salary may vary for applicants in a different geographic position is eligible to participate in Life Fitness / Hammer Strengths Technician Core Metric Incentive and Service Commission Plan with monthly bonus eligibility in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan(s).This position is eligible to receive a mobile allowance to offset the costs of using a personal cell phone for business related purposes.

Life Fitness / Hammer Strength offers a comprehensive package of benefits for full-time team members including but not limited to: a 401(k) savings plan with 4% employer match; medical dental and vision insurance parental medical and military leaves of absence paid time off including 12 paid holidays throughout the calendar year paid vacation days beginning at 13 days annually paid sick leave as provided under state and local paid sick leave laws company paid short-term disability and optional long-term disability health savings account health care and dependent care reimbursement accounts employee and dependent life insurance and supplemental life and AD&D insurance hospital indemnity; identity protection legal services adoption assistance tuition assistance commuter benefits employee discounts and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that Life Fitness/Hammer Strength will never ask for your financial information at any part of the interview process including the post-offer stage and will only correspond through @ or @ domain email addresses or for U.S. opportunities.