Director, Customer Success EMEA
Director, Customer Success EMEA
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Job Description
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Were committed to bringing passion and customer focus to the business.
About Us
Kyriba is a global leader in liquidity performance that empowers CFOs Treasurers and IT leaders to connect protect forecast and optimize their liquidity. As a secure and scalable SaaS solution Kyriba brings intelligence and financial automation that enables companies and banks of all sizes to improve their financial performance and increase operational efficiency. Kyribas real-time data and AI-empowered tools empower its 3000 customers worldwide to quantify exposures project cash and liquidity and take action to protect balance sheets income statements and cash flows. Kyriba manages more than 3.5 billion bank transactions and $15 trillion in payments annually and gives customers complete visibility and actionability so they can optimize and fully harness liquidity across the enterprise and outperform their business strategy. For more information visit.
As the Director of Customer Success you will oversee and mentor a team of Customer Success Managers (CSMs) accountable for Kyribas most complex and high-value client relationships. You will be responsible for driving customer engagement maximizing product adoption and achieving retention and expansion goals. In this leadership role you will also partner cross-functionally to deliver measurable business outcomes and enhance the overall client experience.
Visionary Leader
Inspires and Empowers: Cultivates a team culture of trust accountability inclusivity and growth. Motivates Customer Success Managers (CSMs) to exceed goals and develop professionally.
Strategic Thinker: Sees the big picture and aligns team efforts with company vision and client outcomes. Anticipates market and client trends proactively adapting strategies.
Customer Champion
Relentlessly Client-Focused: Puts the customer at the center of every decision. Builds strong authentic relationships at all levelsexecutive sponsors power users and front-line champions.
Value-Driven: Obsessed with helping clients extract maximum value ensuring adoption and measurable business impact from the Kyriba platform.
Outcome & Data-Oriented
Metrics-Driven: Sets clear goals and success metrics for the team and clients using data to measure progress identify risks and celebrate wins.
Proactive Problem Solver: Spots issues before they become problems leveraging data feedback and intuition to mitigate risks and remove obstacles.
Master Communicator & Influencer
Executive Presence: Comfortable facilitating high-stakes meetings with C-level clients delivering insights and recommendations with confidence and clarity.
Cross-Functional Partner: Acts as a bridge between Customer Success Sales Product and Supportensuring the voice of the customer shapes company priorities.
Growth-Oriented
Drives Expansion: Identifies and champions opportunities for clients to expand usage adopt new features and deepen partnership with Kyriba.
Continuous Learner: Stays ahead of SaaS customer success and treasury trends; encourages ongoing learning across the team.
Operationally Excellent
Organized & Prioritizes Wisely: Juggles multiple priorities guiding the team to focus on what matters most for clients and Kyriba.
Process Innovator: Continuously refines and scales processes ensuring the team delivers a consistent high-quality customer experience.
Personal Qualities
Empathetic & Self-Aware: Listens deeply to both clients and team members adjusts approach based on feedback and models emotional intelligence.
Accountable & Resilient: Owns outcomes learns from setbacks and celebrates successesnever losing sight of the mission.
Qualifications & Experience
8 years of experience in Customer Success Account Management or Sales with at least 2 years in a leadership or management role.
Strong knowledge of SaaS models and value-based engagement.
Proven experience managing and developing high-performing teams.
Strong business and financial acumen; treasury domain expertise is a plus.
Track record of driving client adoption retention and growth.
Expert relationship-building communication and stakeholder management skills.
Advanced problem-solving negotiation and organizational abilities.
Ability to balance multiple priorities and drive results in a dynamic environment.
High degree of accountability a can-do attitude and client empathy.
Experience facilitating executive-level meetings and advisory boards is a plus.
Required Experience:
Director
Employment Type
Full-Time
