Manager, Operations
Manager, Operations
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$ 91000 - 169000
1 Vacancy
Job Description
Position Summary...
Lead a team of agents and oversee the daily execution performance and continuous improvement of our item-related operations. You will be responsible for establishing and refining Standard Operating Procedures (SOPs) reporting on key metrics and trends and collaborating cross-functionally to drive systemic enhancements to seller and customer experience.What youll do...
About the Role
As Operations Manager you will lead a team of agents and oversee the daily execution performance and continuous improvement of our item-related operations. You will be responsible for establishing and refining Standard Operating Procedures (SOPs) reporting on key metrics and trends and collaborating cross-functionally to drive systemic enhancements to seller and customer experience.
This is a high-impact role that blends operational excellence data-driven decision-making and strategic partnership. Youll serve as the connective tissue between the frontline operations and product engineering and business teams.
Youll Make an Impact By:
- Leading Operational Execution: Manage and mentor a team of item setup agents responsible for resolving catalog-related issues.
- Creating and Maintaining SOPs: Build and continuously refine playbooks and SOPs to ensure consistent and high-quality operational processes.
- Tracking & Reporting Performance: Design dashboards and reporting cadences to monitor team throughput quality backlog health and SLA adherence.
- Driving Continuous Improvement: Analyze operational and seller pain points to identify process gaps and opportunities. Deliver insights and actionable feedback to product engineering and business teams.
- Supporting Ad-hoc Initiatives: Respond quickly to emerging business needs including supporting pilots resolving blockers and enabling new capabilities.
- Enabling Scale: Work cross-functionally to implement scalable solutions for new business workflows process automation and efficiency improvements.
Youll Thrive in This Role If:
- You are highly organized and execution-focused with a bias for action.
- You are comfortable with ambiguity and excel at developing structure where none exists.
- You have a sharp analytical mind and a love for turning data into insights.
- You can communicate clearly across all levels of the organization.
- You bring empathy and clarity to process design and change management.
Preferred Qualifications:
- 3 years of experience in operations ecommerce catalog/content management or marketplace platforms.
- Experience managing a team in a fast-paced metrics-driven environment.
- Strong communication and documentation skills; ability to create SOPs and business process docs.
- Excellent analytical skills; proficiency in Excel required; SQL Tableau or Power BI a plus.
- Prior experience collaborating with product tech and offshore teams is highly desirable.
- Bachelors degree in Business Operations or related field (Masters degree a plus).
For information about PTO see Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility see . Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications. Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.Minimum Qualifications...
Preferred Qualifications...
Primary Location...
702 Sw 8Th St Bentonville AR 72716 United States of America
Required Experience:
Manager
Employment Type
Full-Time
