Account Operations Supervisor
Account Operations Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Essential Role Duties
- Creates Value Propositioning and drives solutions. Provides documents and reviews one strategic solution per client managed in their book of business per quarter.
- Acts as main liaison between client and CWW network.
- Internal and external business reviews on a monthly basis.
- Local level relationship building management and engagement both internally and externally.
- Creates and deploys SOP to respective origin/destination points. Obtains sign off both internally and externally.
- Manages RCCA process and drive continuous improvement.
- Participates in quoting process.
- Engages with Implementation Managers for all new business.
- Defines/documents and gains sign off on Scope of Work both internally and externally.
- Manages and Drives Company mandated ROTP.
- Maintains invoicing requirements contained within the SOP
- Collaborates with stations and client to build a healthy and steady collections process.
- Maintain AR below percentage in accordance with company goal.
- Other duties as assigned
- Responds to orders general client inquiries invoice questions and client complaints.
- Provides leadership coaching and training to a team of client service specialists
- Resolves issues with orders delivery dates or service.
- Resolves the clients complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
- Other duties as assigned
Physical Requirements
- Job may require extended sitting or standing use of standard office equipment.
Other Skills & Abilities
- Excellent written and verbal communication skills
- Strong ability to manage complex internal and external networks
- Ability to react quickly to changing needs/situations
- Demonstrates effective negotiation and closing techniques
- Excellent organisation and problem-solving skills
- Functions well both independently and in a team setting
Education & Direct Work Experience
- Minimum five years related experience.
- Minimum four years industry experience preferred.
- Relevant customer service experience
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Required Experience:
Manager
Employment Type
Full-Time
