Genesys Cloud Technical Product Manager
Genesys Cloud Technical Product Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Posting: Genesys Cloud Technical Product Manager
Location:Calgary AB (Hybrid - Onsite for team meetings only)
Duration:1 year contract with possible extension
Work Hours:36.25 hours/week
About the Role
We are seeking an experiencedGenesys Cloud Technical Product Managerto lead strategic initiatives within our contact center technology ecosystem. This hybrid technical/product role requires deep Genesys Cloud expertise combined with strong stakeholder management skills to bridge business vision and technical execution.
Key Responsibilities
Strategic Leadership
Translate business requirements into technical specifications and user stories for Genesys solutions
Manage roadmap/backlog for Genesys initiatives ensuring alignment with strategic objectives
Facilitate planning sessions and prioritize development across multiple workstreams
Technical Execution
Lead technical design/implementation of new Genesys capabilities and integrations
Develop scalable secure solutions adhering to Genesys best practices
Provide expert-level Genesys development support and create foundational tools
Stakeholder Engagement
Act as primary liaison between technical teams and business stakeholders
Measure initiative success through analytics and data-driven insights
Proactively mitigate risks and manage expectations
Operational Excellence
Optimize Genesys environment for improved efficiency and user experience
Support rollout of new features and evaluate third-party technologies
Required Qualifications
Technical Expertise
5 years Genesys experience (2 years inGenesys Cloud CX)
Hands-on experience with:
Voice flows ACD routing agent desktop reporting
Digital/Dialog Engine Bot Flows & NLU concepts
Genesys APIs and Appfoundry integrations
Proficiency in Python/JavaScript; GCP knowledge an asset
Genesys Cloud CX Architect/Developer certifications preferred
Product Management
Proven ability to manage agile product lifecycles (Jira backlog prioritization)
Experience creating technical roadmaps aligned with business value
Soft Skills
Exceptional communication (technical non-technical audiences)
Strong analytical and problem-solving abilities
Contact center operations knowledge
Education
Bachelors in Computer Science/related field or equivalent experience
Project Focus
Key Projects:In-IVR Authentication Self-Serve Implementation
Team Structure:Small cross-functional team (1-5 members)
Why Apply
Lead high-impact initiatives for a major contact center transformation
Hybrid work model with flexible onsite requirements
Opportunity to work with cutting-edge Genesys Cloud technologies
Required Experience:
IC
Employment Type
Full Time
