Intake Student

Positions Available: 1

Placement Term: Fall 2025/Winter 2026
Placement Hours: Based on academic requirements
Closing Date: July 25 2025 at 5:00 PM EST

Friends of Ruby is dedicated to supporting the well-being of 2SLGBTQIA youth aged 16-29 through mental health services social programs and housing. We operate a Youth Drop-In Centre offering barrier-free counselling hot meals and community programming and a Transitional Home providing emergency and long-term housing with life-skills support.

Our approach is comprehensive involving mind body and community. We believe that every individual is unique valuable and deserving of care and we are committed to treating everyone with dignity respect and inclusion. Rooted in intersectional anti-oppressive and decolonized approaches our work is grounded in integrity as we build strong collaborative relationships and strive to grow and improve together.

About the Role

As an Intake Student you will be responsible for:

• Waitlist Coordination & Participant Tracking: Manage effective communication with youth on the waitlist maintain
  accurate records and support the organization and follow-up of participant needs.

• Resource Development & Analysis: Identify verify and expand community resource listings by gathering internal knowledge researching external supports and addressing service gaps.

• Community Outreach & Engagement: Support outreach activities by identifying opportunities and participating in events community engagement efforts and promotional material distribution.

• Administrative & Data Management: Assist with intake processes data entry document digitization and ensure accurate confidential record-keeping using the TREAT system.

• Service Delivery & Intake Process Understanding: Gain hands-on experience by observing and supporting client interactions learning intake protocols triage procedures and how services are delivered.

What You Bring

• Currently enrolled in a post-secondary university or college program. Working toward a degree or diploma in Social Work Social Service Work Community Services or a related field.

• Strong interpersonal and communication skills both verbal and written.

• Basic knowledge of community resources social services and youth support systems.

• Interest in working with 2SLGBTQIA youth and a strong commitment to equity diversity inclusion and anti-oppression anti-racism and trauma-informed care approaches.

• Strong organizational skills and attention to detail for record-keeping database entry and document management.

• Comfortable with basic computer programs (e.g. Microsoft Office); familiarity with client databases (e.g. TREAT) is an asset.

• Ability to handle confidential information with sensitivity and professionalism.

• Ability to work independently and as part of a team.

Important Note

If you have accessed Friends of Ruby services in the past year we kindly ask that you refrain from applying for this position. This policy helps to ensure objectivity and avoids potential conflicts of interest. We prioritize equal opportunity for all applicants and aim to maintain the integrity of our organization. We appreciate your understanding and commitment to a fair hiring process.

How to Apply

To ensure a fair and efficient hiring process we kindly ask that all applications be submitted directly through the job posting link. We are unable to accept phone inquiries
regarding this position. Due to the high volume of applications we receive we are only able to contact candidates who have been selected for an interview.

Friends of Ruby is committed to an inclusive and accessible hiring process. If you require accommodation at any stage please inform our People and Culture team.

Preference will be given to members of the 2SLGBTQIA community as part of our commitment to equity and representation.

Apply by July 25 2025 and help us create brighter futures for 2SLGBTQIA youth.

We cannot wait to hear from you!