Operations Analyst, Production Services

What is the opportunity

As an Operations Analyst on the Production Services Team you will be responsible for the monitoring and processing of batch/online applications across the multiple platforms that reside in the Ontario Computer Centre on a 7x24x365 basis using Zeke scheduler. These applications can reside in any one or multiple number of IBM z/OS environments (Ontario Quebec British Columbia Investor & Treasury Services US Wealth Management RBC Capital Markets). You will be actively involved in handling production problem situations and applying changes to the z/OS application environment.

What will you do

• Monitor production batch job flows across all platforms (z/OS VSE HP UNIX Windows ISeries) using ZEKE MVS/ISPF for all processing environments (Ontario Quebec British Columbia Investor & Treasury Services US Wealth Management RBC Capital Markets).

• Ensure problems are quickly identified through review of Zeke monitoring inbound calls emails or tickets while providing the highest possible level of production support and service to clients.

• Engage appropriate operations/support personnel on a technical level to resolve issues in a timely manner.

• Review all errors with management and recommends permanent solutions to avoid a reoccurrence and identify the potential impact to the bank.

• Implement changes to various applications and verify their accuracy and success.

• Ensure that services are available as per client expectations and as per Service Level Agreement.

• Utilize ZEKE ZEBB MVS ISPF IMS DB2 VSM OMS OnDemand CICS Service Now and Connect:Direct daily.

What do you need to succeed

Must-have:

• Undergraduate degree with IT background coupled with change management experience in complex programs with high frequency of requests and multiple priorities.

• Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.

• Strong organizational and time management capabilities.

• Ability to work in a 7x24x365 hybrid environment.

• Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.

• Preferred programming/coding experience with any one the languages Angular/ React/ VBA(macros)/ C#/ Active Directory/ Elastic Search etc.

Nice-to-have:

• Experience with Job Control Language (JCL) environments.

• Postsecondary degree with a major in Computer Science Engineering or Technology

• Experience working rotating shifts in a hybrid work environment.

Whats in it for you

We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits competitive compensation commissions and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic collaborative progressive and high-performing team.

• Opportunities to take on progressively greater accountabilities.

#LI-POST

#TECH PJ

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.