Unit Computing Specialist
Unit Computing Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Rutgers The State University of New Jersey is seeking a Unit Computing Specialist for the Division of Institutional Planning & Operations (IP&O). The IP&O Service Desk acts as a single point of contact between the IT organization and the business for all incident reports service requests change notifications and any other necessary communications. Reporting to the Unit Computing Manager The IP&O IT Service Management Representative ( UCS ) is responsible for overseeing the planning implementation upgrade security and support for all workstations mobile devices including managing their service desk ticketing queues call center queues and applications required to support business needs as they pertain to the delivery of services to IP&O end user community for the Service Desk. Among the key duties of this position are the following: This role is responsible for all core service management processes specific process (e.g. incident management service request management and knowledge base management problem service level and IT asset management). These individuals are responsible to assess needs identify pain points and make recommendations to drive organizational transformation and improve/accelerate service delivery. This includes receiving prioritizing documenting and successfully resolving end-user issues. The candidate will be required to maintain the ServiceDesk inventory database and document PC-related procedures. This position will be placed into a rotational schedule for afterhours call support.
Overview
The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2700 staff represented by 15 collective negotiations agreements and is responsible for institutional strategic initiatives and operations which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction facilities public safety and emergency operations environmental health and safety transportation housing and auxiliary/retail operations.
Preferred Qualifications
Microsoft Certified Preferred and ITIL Certification preferred. 2-5 years of experience as a Service Desk Technician or in a related role preferred. Knowledge of University computing environments is preferred as is knowledge of networks LANS and network software.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
