Position Overview
The Front of House Manager is responsible for staff oversight guest satisfaction and daily operations. They will also assist in all aspects of FOH including running food and drink clearing tables and greeting guests. All Front of House Managers will exemplify our core values connecting with guests in a professional manner to ensure excellence in service.
The Front of House Manager reports to the Bar Manager and Regional Manager and is expected to work in tandem with all FOH/BOH Staff.
Core Duties & Responsibilities:
Organize run and supervise smooth and efficient daily operation and efficient daily opening and closing shifts ensuring an exceptional patron and employee experience
Provide guidance and leadership to employees while fostering our Core Values
Maintains service and sanitation standards in bar/restaurant and all service areas
Reviews staffing levels to ensure that guest service operational needs and financial objectives are met
Teamwork & Communication
All leadership positions are expected to adhere to our guiding principle of Leadership Managing and Accountability (LMA)
Provide a strong sense of leadership in all Front of House (FOH) and Back of House (BOH) Staff
Encourages and builds mutual trust respect and cooperation among teammates/staff
Establishes guidelines so employees understand expectations and parameters
Check in with your teammates upon arrival and before leaving to see if you can do anything for them
Maintain effective communication with all teammates before during and after your shift
Monitor restaurant and kitchen flow in regard to timeliness during business hours assist when and where necessary
Daily monitoring of staff appearance cleanliness arrival time tools etc. and opening and closing duties for all FOH positions
Ensure daily reports are sent out after each close of shift - respond to all immediate action items notes in reports
Be capable of covering floor position when needed (for emergency purposes only)
Respond immediately and directly to all customer complaints
Maintain patron satisfaction by monitoring evaluating and auditing food beverage and service offerings; build relationships with preferred patrons; maintain good community relations
Be up to date on Slack before you arrive for your shift
Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift
Focus on continuing your education at all times and into all facets of our operations be it the Bar Kitchen and Service
Service Standards
Show up for your shift on time and ready to work dressed appropriately and with any tools pertaining to your position
Cultivate a comprehensive knowledge of our service standards and style as detailed by the Employee Manual
Know the table numbers and position numbers in all sections of the restaurant
Cultivate a comprehensive knowledge of the food and beverage items and their preparation in all active spaces within the building
Comply with sanitation standards and procedures according to health and legal regulations
Monitor all FOH positions in their opening and closing responsibilities and service standards
Maintain guest satisfaction by monitoring and evaluating food beverage and service offerings; build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
Handle gift certificate transactions fill out all pertinent documentation and present to the guest
Work toward a thorough knowledge of the Gin & Luck compendium and how to navigate Evernote
Maintain a comprehensive knowledge of our POS operation
Gain an understanding of how to troubleshoot operational issues as they arise
Support in training of all FOH positions led by the Gin & Luck Core Values
Obtain relevant state food handlers certificate
Focus on always continuing your education and into all facets of our operations be it the Bar Kitchen Service Coffee and Tea programs
Assist in training new hires by guiding them through training trails answering their questions providing workflow advice and teaching them G&Ls expectations steps of service steps and standards operating procedures
Administer bi-annual check-ins and annual reviews
Act in a professional manner and represent Gin & Luck graciously whether you are in house traveling or at another local establishment
Human Resources
Communicates performance expectations in accordance with job descriptions for each position
Coaches and counsels employees regarding performance on an on-going basis
Ensures employees are treated fairly and equitably. Strives to improve employee retention
Solicits employee feedback utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns
Ensures recognition is taking place across areas of responsibility
Physical Demands
The physical demands for this position are seeing hearing speaking reaching frequently lifting to 25 pounds occasionally lifting up to 50 pounds sitting standing for 4 to 8 hours bending and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations
Required Qualifications:
2 years of proven management experience in a reputable establishment
Highest levels of EQ and discretion
Ability to lead and develop teams
Experience with inventory and FOH/BOH systems
In-depth knowledge of restaurant operations including food preparation service standards and safety regulations
Strong leadership interpersonal and communication skills with the ability to motivate and inspire a diverse team
Excellent organizational and multitasking abilities to prioritize tasks and meet deadlines in a fast-paced environment
Outstanding communication skills with the ability to interact effectively with customers and team members
Excellent customer service and problem-solving abilities
Flexibility in working hours including early mornings evenings weekends and holidays
Patience and adaptability
Self-motivated and a team player
High ethics hard worker and a great sense of humor
Desired Qualifications:
2-year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major
3 years of management experience in a high-volume establishment
3-4 years of supervisory experience
Have sufficient skills knowledge and personality to provide a memorable experience for our patrons
Demonstrate the Core Values of Gin & Luck
Curiosity: We learn and improve through active observation and creative problem solving.
A.B.K.: We anticipate prepare and execute with intention.
Pursuit of Excellence: We will forever be chasing excellence even when we sometimes fail. It is a pursuit without end.
Contagious Joy: When were having fun it emanates out and influences our work and the people around us.
Connection: We build relationships through intuition empathy and transparency
What We Offer:
Gin & Luck strives to create a welcoming nurturing and understanding culture. We want all employees to feel valued through their work/life balance and compensation. Compensation for this position starts at $70000 with a 10% quarterly bonus incentive. Medical dental vision 401k and life insurance are included in our benefits package for full-time/part-time employees.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender identity sexual orientation age religion disability status protected veteran status or any other characteristic protected by law.
Note: This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with the job. The duties of this position may change from time to time. Gin & Luck reserves the right to add or delete duties and responsibilities at their discretion
Front of House Manager
