User Research Lead

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later having pioneered an industry. And were just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized actionable insights aimed at solving important health challenges. To continue what weve started: Improving human health.

We are driven by thousands of ambitious passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening serving with integrity thinking big and being dependable. Weve already changed millions of lives and were ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. Well get there by constantly reinventing unique biosensing-technology experiences. Though weve come a long way from our small company days our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Join Us in Transforming Health Technology

Dexcom is revolutionizing how people manage diabetesand user research is a critical lever in that journey. As a User Research Lead youll go beyond data to champion the voice of patients healthcare providers and caregivers across our business. Youll deliver meaningful actionable insights that fuel strategic decisions and accelerate innovation. If youre energized by storytelling through data shaping product strategy and making a real-world impact this is the role for you.

Youll join at a pivotal moment as we expand both our prescription and non-prescription glucose monitoring solutions globally. This is a unique opportunity to shape the future of health management through cutting-edge technology and human-centered design.

At Dexcom our culture is entrepreneurial inclusive and impact-driven. Youll work with smart collaborative teammates who value research and are eager to learn from it. Youll join a well-resourced research organization that plays a central role in major product decisions with direct visibility to executive leadership and strong cross-functional integration.

This role reports to the Director of User Research and can be based remotely (U.S. only) or at our San Diego CA headquarters.

Where you come in:

• Lead Mixed Methods Research: Design and execute impactful studies using qualitative and quantitative methodsinterviews surveys A/B testing behavioral analytics and more.
• Own the Research Process: Drive all phases of researchfrom defining objectives and methodologies to recruitment moderation analysis and insight delivery.
• Generate Quantitative Insights: Apply statistical techniques and behavioral data analysis to uncover patterns validate hypotheses and guide product decisions.
• Collaborate Cross-Functionally: Partner with Product Management Design Marketing and other research teams to align insights with business goals.
• Integrate Data Sources: Synthesize findings across user research market research and analytics to build a holistic view of user needs and product performance.
• Leverage AI Tools: Use platforms like ChatGPT Copilot and NLP tools to enhance research design synthesis and reporting.
• Advise Strategically: Serve as a trusted partner to senior stakeholders influencing product roadmaps and go-to-market strategies.
• Elevate Research Practice: Contribute to process improvements establish best practices and uphold methodological rigor.
• Manage Vendors: Oversee third-party partners for recruitment and end-to-end research execution as needed.

What makes you successful:

• Deep Research Expertise: 7 years of hands-on experience leading end-to-end user research with a strong focus on quantitative methods.
• Analytical Rigor: Skilled in survey design statistical analysis and behavioral analytics to uncover meaningful patterns and drive confident decisions.
• Tool Proficiency: Comfortable using platforms like Qualtrics Tableau UserTesting UserZoom Voxpopme and Methodify to execute and scale research.
• Data-Driven Storytelling: Adept at transforming complex data into clear compelling narratives that inspire action and alignment.
• Strategic Influence: A trusted thought partner to product and design teams with a bias for action and a passion for innovation.
• Cross-Functional Agility: Experienced in managing multiple projects and collaborating across disciplines in fast-paced environments.
• AI-Enhanced Workflows: Familiarity with generative AI tools to streamline research design synthesis and reporting is a plus.
• Visual Communication: Proficient in PowerPoint slide designour primary tool for delivering insights that resonateand skilled in creating concise video highlights to bring research findings to life.
• Customer Advocacy: Committed to elevating the voice of the customer across the organization and embedding user needs into every decision.

What youll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative industry-leading organization committed to our employees customers and the communities we serve.

Travel Required:

• 0-5%

Experience and Education Requirements:

• Typically requires a Bachelors degree and a minimum of 8 -12 years related experience.
• At this level a Graduate degree may be desirable with 4 years of related experience.

Remote Workplace: Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option.

Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may at its discretion assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin or protected veteran status and will not be discriminated against on the basis of disability. Dexcoms AAP may be viewed upon request by contacting Talent Acquisition at

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact Dexcom Talent Acquisition at

Meritain an Aetna Company creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files please click on the URL provided: all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

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