Casino Operations Dual Rate Supervisor
Casino Operations Dual Rate Supervisor
Posted on :
11-07-2025
Employer Active
1 Vacancy
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Job Description
Description
KEY JOB FUNCTIONS:
- Supports team member development with training programs established methods procedures and guidelines and high-quality service.
- Builds guest relations through visibility to customer soliciting/requesting feedback and responding to guest concerns appropriately and professionally to resolve any issues.
- Maintains communication between departments promotes guidance for teamwork encourages employee ideas and feedback and mentors and instructs team members.
- Responsible for the overall integrity of daily operations ensures compliance with all regulatory internal control and policies and procedures.
- Performs slot attendant beverage server bartender or bar back job responsibilities throughout shift as applicable.
- Assists Table Games as needed to give Supervisor breaks.
- Familiarization with all Caesars Brand programs systems promotions and events.
- Builds guest relations through visibility to customer soliciting/requesting feedback and responding to guest concerns appropriately and professionally to resolve any issues.
- Achieves desired results in all areas of responsibility through staff development and training programs established methods procedures and guidelines to maintain desired standards and high-quality service. Then monitors results through inspection evaluation and analysis. Makes changes if necessary to achieve end results.
- Responsible for coordinating workflow during shifts to meet business demands and ensure customer satisfaction.
- Presents oneself as a credit to the Company and encourages others to do the same.
- Performs all other related and compatible duties as assigned.
EDUCATION and/or EXPERIENCE:
- A bachelors degree or previous supervisory/leadership experience preferred
- Experience working with the public in a direct customer contact position
- 2 years of experience in slot or beverage operations preferred.
QUALIFICATIONS:
- Good oral and written communication skills including tact when dealing with difficult customers must be fluent and literate in English.
- Excellent interpersonal skills and organizational ability.
- Must be proficient in Excel Word Power Point Access and Microsoft Outlook.
- Ability to prioritize multiple projects and meet strict deadlines.
- Ability to respond calmly and make rational decisions in stressful situations with co-workers guests and vendors.
- Ability to stand and walk and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push pull carry and lift up to 75 lbs. and the ability to push pull reach bend twist stoop stack crouch kneel and balance when performing job duties in varying work areas such as confined spaces.
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
- Must be able to listen and respond to visual and aural cues.
- Excellent customer relations skills.
WORK ENVIRONMENT:
- Must be able to work in a fast-paced environment.
- Must be able to work in areas containing dust varying noise and temperature levels lighting vibration crowds and air quality.
- Must be flexible with schedule including nights weekends and holidays as required.
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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