Solutions Engineer
Solutions Engineer
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Job Description
Meet Upside:
We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retailprofit measurement attribution and incrementalityto provide users with more value on their everyday purchases and brick-and-mortar businesses with new profitable customers. Weve helped millions of users earn 2 to 3 times more cashback than any other product and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year and that value goes directly back to our retailer partners the consumers they serve and important sustainability initiatives.
The Impact Youll Make:
Youll be joining the Marketplace Operations team that focuses on marketplace health optimization and communication. Youll be the technical backbone of the team as we work to keep both our consumers and retailers happy by making sure things are always running and constantly getting better.
Primary Scope:
Tool Building
Replacing manual error prone processes and interfaces (command line etc.) with tooling that automates steps includes validation logs history reduces the required knowledge and access for operators and saves time. This would use Python SQL Javascript Macros low code automation (e.g.)
Scripting & Automation
Eliminating repetitive toil work and enabling scale of manual tasks by automating tasks using Javascript Python SQL Google Suite scheduling tools etc.
Business Intelligence
Building and maintaining a suite of Marketplace reports and dashboards to facilitate health optimization and communication. This would be using BI Tools (Looker Hex Tableau) SQL Snowflake etc.
Monitoring & Alerting
Eliminating repetitive reviews of data and enabling scale of monitoring using tools and automation to perform regular checks on marketplace data using scripting tools as well as monitoring products like Monte Carlo
Secondary Scope:
Occasionally assisting in Marketplace Health & Operations escalations - digging into data to understand issues in our systems
Pitching in onMarketplace Experimentation Analysis & Research
Helping to provide data dashboarding and faster ways to get the answers were looking for (bandwidth dependent) to optimize overall experience and results for consumers retailers and Upside
Competencies you have:
To be successful in this role and on this team were looking for someone who
Loves to quickly and creatively solve problems at scale with technology
Has a background in engineering/consulting focused on automation and tool development
Doesnt just want to get handed a spec or requirements doc and told to code it - they want to help design implement and test it alongside the teams theyre helping
Is killer with Python or other scripting languages SQL Snowflake Monte Carlo (or similar monitoring tool)
Has a best friend named ChatGPT that helps them learn new things saves them a ton of time and is always there when they need them
Is knowledgeable and experience using APIs tooling platforms and doing systems integrations
Has Genuine interest in understanding Upsides business model marketplace and how we can provide increased value to both our consumers and retailers.
Location:
This hybrid role is required to work at one of our offices in either DC or Austin.. In-office attendance is required on Monday Tuesday and Thursday and may increase based on project-based needs and changes to Upsides in-office policy over time.
Compensation:
The US base salary range for this full-time position is $160000 - $180000 equity benefits. The final starting pay will be determined based on job-related skills experience qualifications work location and market conditions. Your recruiter can share more about the specific salary range during the hiring process.
Benefits:
Medical dental and vision coverage starting on Day 1
Equity (ISOs)
401(k) program
Family planning programs paid parental leave
Physical fitness and wellness memberships
Emotional and mental health support programs
Unlimited PTO 10 paid federal holidays our annual week-long Winter Break
Flexible work environment
Lunch reimbursement for in-office employees
Employee Resource Groups
Learning and Development stipend
Transparent culture
Amazing mission!
Diversity and Inclusion:
Diversity drives innovation and our differences make us stronger. Were passionate about building a workplace that represents a variety of backgrounds skills and perspectives and we do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status. Everyone is welcome here!
If theres anything we can do to support a disability or special need during your application or interview process please email .
Notice To Recruiters And Placement Agencies:
This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for and will not pay placement fees for candidates submitted by any party or agency other than its approved recruitment partners.
Employment Type
Full-Time
