Client Engagement Manager
Client Engagement Manager
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Job Description
Take a step forward and let Edenred surprise you.
Every day we deliver innovative solutions to improve the life of millions of people connecting employees companies and merchants all around the world.
We know there are hundred ways for you to grow. With us you will expand your skills in a multicultural challenging and dynamic environment.
Dare to join Edenred and get ready to thrive in a globalcompany that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are and you contribute. Indeed the Edenred Group recognizes recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression disability origin religious belief and sexual orientation or any other criteria.
Job Title: Client Engagement Manager - Pay and Mobility
Location: Swindon or London
Reports to: Head of Client Delivery Pay & Mobility
Up to% bonus
Job Summary: We are seeking a proactive and accountable Client Engagement Manager to lead our efforts in the Pay and Mobility business lines. This role is essential in building and maintaining strong relationships with clients ensuring their needs are met while driving engagement and satisfaction. The ideal candidate will be reliable self-starter with a strong focus on delivering exceptional service and innovative solutions.
Key Responsibilities:
- Client Relationship Management: Develop and nurture long-term relationships with clients in the Pay and Mobility business lines acting as their primary point of contact and trusted advisor.
- Proactive Engagement: Anticipate client needs and proactively offer solutions that enhance their experience and satisfaction with our services.
- Accountability for Client Success: Take ownership of client accounts ensuring that all commitments are met and that clients receive proactive timely and effective support. Report on SLA. Review regularly the tickets and projects of each client. Support operations team in resolution of incidents including any additional communication to Business Line if applicable.
- Collaboration Across Teams: Work closely with internal teams including Service Operations Technology Compliance Strategic Partnerships Finance and Product to ensure a seamless client experience and to address any issues that arise. Work closely with third party teams when required.
- Delivery and Backlog Management: Regular review and prioritisation of backlog items for each business area of the Pay & Mobility function. Support PI preparations and client updates. Work with internal teams to plan and deliver change requests and projects. Assist the Project Team to ensure each project meets Operational Acceptance Criteria.
- Performance Monitoring: Establish metrics to assess client engagement and satisfaction regularly reviewing performance and implementing improvements as needed.
- Feedback Loop: Gather client feedback and insights to inform product development and service enhancements ensuring our offerings remain competitive and aligned with client needs. Be the voice of the customer within PayTech.
- Training and Support: Provide training and support to clients on our Pay and Mobility solutions ensuring they are fully equipped to utilise our services effectively.
- Documentation and Reporting: Develop strong understanding of client programmes and ensure appropriate documentation is in place and maintained to support the relationship. Develop presentations and informative materials to update the clients and present to various audiences as needed.
- Solutions and Expand Offering: Define solutions for new clients based on existing solutions & products working with a Business Analyst a Project Manager or a Payment Engagement Manager and more detailed Product Support / Development team if appropriate.
Qualifications:
- Bachelors degree in business administration Communications or a related field; relevant certifications are a plus.
- Proven experience in client engagement or account management preferably within the fintech or financial services sectors.
- Strong interpersonal and communication skills with the ability to build rapport and trust with clients.
- Demonstrated ability to be proactive accountable and reliable in managing client relationships.
- Excellent problem-solving skills and a customer-centric mindset.
- Ability to work collaboratively across teams and manage multiple client accounts effectively.
Why Join Us At Edenred we are committed to fostering proactive and accountable client engagement. If you are a reliable professional passionate about enhancing client relationships in the Pay and Mobility business lines we invite you to apply and contribute to our mission of delivering exceptional service.
What you will get:
- 25 days annual leave plus Bank Holidays
- Hybrid working environment with a 3 days per week in the office
- Income protection
- Life insurance (4x salary)
- Wellbeing Employee Assistance Program (extended access to family members)
- Employee discount shopping platform
- Digital learning platform
- Complimentary fruit and other in office snacks & refreshments
- Volunteering programme
- Social events
- Pension Scheme employer 6% with minimum employee contribution 3%
- Discretionary bonus scheme based on company and personal performance
- Holiday trading scheme (buy or sell up to 5 days)
- Medical & international travel cover (leisure and action sports)
- Monthly gym allowance
- Employee referral bonus scheme
- Season ticket loan
- Cycle to Work scheme
Diversity:
Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age race colour creed religion sex sexual orientation gender gender identity or expression national origin citizenship marital status or civil partnership/union status disability pregnancy genetic information or any other basis prohibited by applicable country or local law
Apply now and Vibe with Us!
Required Experience:
Manager
Employment Type
Full-Time
