Complex Loss Handler - Subsidence
Complex Loss Handler - Subsidence
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Job Description
Job Title: Complex Loss Handler - Subsidence
Location(s): Leicester London or Bexhill (Hybrid)
Welcome to Hastings Direct Pam Angel HR Director
Were a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. Weve made huge investments in our data and tech capabilities over the past few years along with nurturing our 4Cs culture. Were proud of the journey were on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over three million customers but we know theres even bigger opportunity out there. The fact youre now reading this job advert means weve tempted you to find out more about #lifeatHD we really hope you like what you see and youll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If youre excited about joining us and think you have some of what were looking for even if youre not 100% sure we would love to hear from you.
Role overview
Reporting to our Technical Home Claims Manager your primary focus will be on managing a portfolio of customers specifically dealing with subsidence claims. You will be responsible for processing new claims and managing existing ones adopting a detailed case management plan for each customer within your portfolio. This includes identifying recoveries and highlighting claims to our insight area to prevent fraud. Additionally you will serve as a referral point when necessary providing coaching mentoring and training to others alongside our Technical Specialists.
Job details youll need to have demonstrable experience in:
Managing a portfolio of subsidence claims achieving optimal financial outcomes in line with our financial goals
Providing each customer with a tailored case plan managing any suppliers or processes to achieve the final resolution
Collaborating with the wider team to maintain best practice documents on technical applications for subsidence including buildings contents and recoveries
Ensuring claims are adequately reserved loss coded and managed effectively to enable accurate pricing and reserving
Achieving both financial and customer satisfaction outcomes that position Hastings Direct as a market-leading home claims handling function
Handling resolving and helping to prevent complaints (including FOS referrals) ensuring that any changes are communicated back to the relevant parties as best practice and acting as a technical referral point for lower-level complaints when supporting handlers
Essential skills/experience:
Strong technical knowledge and background within Home Claims and experience with Subsidence claims
A comprehensive understanding of the Principles of Insurance and knowledge of ICOBS and TCF (ideally alongside some supplier management experience)
Compliance around consumer duty when dealing with or advising customers and the ability to relay technical context and rationale to any given situation (e.g. subsidence escape of oil/water liability and recoveries)
The interview process
Our interview process involves the below:
Recruiter screening call
1st stage interview with hiring leaderand peer
As a Disability Confident employer were committed to ensuring our recruitment processes are fully inclusive what this means to you is if youre applying for a job with us youll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS please visit our inclusive business page on our careers website.
Benefits: In addition to a competitive salary you will also receive
Flexible working we champion a flexible hybrid working approach please speak to your recruiter to discuss in more detail
Competitive bonus scheme- all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing as well as providing you with 4x your salary with our life assurance cover income protection at no extra cost and matched pension contributions up to 10% we are proud to provide you with an award winning package which includes discounts cashback free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme we have the thrive mental health app our colleague assistance programme available 24/7 our own in-house mental health first aiders support groups and a dedicated team to make sure we are covering your needs
Theres more! 25 days annual leave bank holidays with the option to buy or sell one of your weeks access to our health care cash back plans dental plans discounted health assessments Cycle to work and tech schemes discounted and free onsite facilities social events throughout the year and much more .
Join us and youll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues customers company and community. As one of our colleagues youll be helping to drive our growth so in return well give you all the support training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job well deliver good outcomes for every customer helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
At Hastings Direct were committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Job posting end date:
Employment Type
Full-Time
