Conseiller, Soutien aux PME / Account Advisor, SME
Conseiller, Soutien aux PME / Account Advisor, SME
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Job Description
Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Who are we
Global Payments Inc. is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Our technologies partnerships and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in many markets around the world.
Our worldwide team of approximately 24 000 is helping customers achieve amazing results. Its our passion for success that has led to years of out-performing the competition. Join us and make your mark on the payments technology landscape of tomorrow.
Our Values:
Our people come first - Being the partner of choice - Making it easy to do business with us - Being personally accountable - Ensuring a timely and consistent execution.
Corporate citizenship is fundamental to our values. We offer real opportunities to grow professionally and believe in a collaborative friendly work environment with a relaxed casual dress code.
We offer competitive benefits such as health insurance Short-Term and Long-Term disability coverage life insurance plans retirement savings programs employee stock purchase program employee assistance program flexible working tuition reimbursement program gym membership corporate rates volunteering opportunities ... and more!
Role:
Based in either Montreal or Toronto reporting to Team Leader Small & Medium Enterprise the primary purpose of the Account Advisor is to generate revenue through up-selling and cross-selling retain existing merchant accounts build and maintain an excellent relationship with merchants while providing superior customer service for high value small and medium enterprise.
#LI #Hybri
Salary range: 45 000 - 50 000 bonus
Main Responsibilities:
Revenue Generation
Identify all sales opportunities within assigned Small Business Portfolios
Cross Sells/Up Sells of bank card services
Process terminal sales and upgrades
Manage re-pricing of merchants to profitable level where applicable
Promote and sell additional services offered by Global Payments and Existing Partners
Customer Retention / Account Maintenance
Handle all retention issues using strong negotiation skills to maintain the merchant at the established threshold
Maintain a high retention ratio
Add Locations Setups
Assist with equipment setups
Lead Integration Projects
Process account changes
New Merchant Location Setups
Integrated POS Setups
Customer Service
Represent as one stop Resolution
Ensure a 24-48 hour follow up with all Voice mail Trackers Emails
Provide strong follow up for all setups and orders
Minimize all escalation issues at first point of contact
Ensure all issues are documented in Tracker with follow-up resolutions
Required Qualifications
Post Secondary education preferably with focus on Business Sales or Marketing
1-2 years of Sales experience preferably in a similar industry
Bilingual in English and French
A natural talent for negotiation
Strong outbound and inbound phone sales skills
Very good at building relationships and nurturing them via telephone and email
Exceptional written and verbal skills
Strong interpersonal skills with an emphasis on sales/superior customer service skills
Ability to identify all merchant needs and issues using probing skills and utilizing open ended questions
Great ability at effectively managing time and establishing priorities and strong organizational skills to deliver products and services to clients
Excellent working knowledge of several PC based applications including: Word Excel Outlook and Google tools
Strong analytical skills required to work independently and escalate to management when necessary
Willingness and ability to quickly learn and understand all Global Payments services products and rate structures
*We thank all applicants for their interest. Only those selected for an interview will be contacted.*
This job description may not be inclusive of all assigned duties responsibilities or aspects of the job described and may be amended at any time at the discretion of the Global Payments/TSYS.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Benefits: Global Payments offers a comprehensive benefits package to all of our team members including medical dental and vision care EAP programs paid time off recognition programs retirement and investment options charitable gift matching programs and worldwide days of service. To learn more review our Benefits page at: position listed in this requisition is ineligible for the referral bonus award program
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Qui sommes-nous
Global Payments est lune des principales entreprises spcialises dans les technologies de paiement dans le monde. Chez Global Payments nous enrichissons le commerce grce notre expertise et notre perspective mondiale. Axs sur linnovation nous rpondons aux besoins de nos clients. De plus nous nous engageons offrir un service exemplaire nos employs nos clients et nos collectivits.
Notre quipe qui compte environ 24000 employs lchelle mondiale aide nos clients obtenir des rsultats exceptionnels. Notre passion pour la russite nous permet de nous dmarquer de la concurrence depuis des annes. Joignez-vous nous pour laisser votre trace dans le monde des technologies de paiement de demain.
Nos valeurs:
Notre personnel et nos partenaires sont notre priorit - Partenaire de choix - Approche simplifie en affaires - Responsabilit personnelle - Excution cohrente et en temps opportun.
Pourquoi travailler chez Global Payments
Nous offrons de relles occasions de croissance professionnelle et favorisons un environnement de travail collaboratif harmonieux et amical avec un code vestimentaire dcontract.
Notre programme davantages sociaux comptitifs disponible aprs 30 jours lemploi comprend des lments tels que: assurance maladie assurance invalidit de courte et longue dure assurance vie programmes dpargne retraite programme dachat dactions des employs programme daide aux employs horaire flexible programme de remboursement des frais de scolarit tarifs corporatifs pour centre de conditionnement physique possibilits de bnvolat... et plus encore!
Rle:
Bas Montral ou Toronto le but principal du Conseiller aux PME est de gnrer des revenus de conserver les comptes marchands existants et de maintenir une excellente relation en tablissant des relations et en fournissant un service la clientle de qualit suprieure pour les petites et moyennes entreprises.
#LI #Hybrid
chelle salariale: 45 000 - 50 000 bonus
Responsabilits Principales:
Gnrer des revenus
Identifier les opportunits de vente dans les portefeuilles de PME attribus
Augmenter les ventes croises et/ou ventes incitatives des services de cartes bancaires
Faire les ventes et mises niveau de terminaux
Rvaluer les tarifs des commerants et ajuster selon la rentabilit du compte
Promouvoir et vendre des services supplmentaires offerts par Global Payments et des partenaires existants
Rtention client / Maintenance du compte
Grer tous les problmes de rtention en utilisant des comptences de ngociation pour maintenir le commerant un seuil tabli
Maintenir un taux lev de rtention
Assister les marchands avec les configurations dquipements
Participer aux principaux projets dintgration
Effectuer les changements de compte
Offrir un support pour les nouveaux paramtres et/ou configurations demplacement du marchand
Effectuer la configuration de point de vente intgres
Service la clientle
Rsolution de problmes rapide et efficace
Effectuer un suivi dans les 24-48 heures pour tous les messages vocaux trackers e-mails
Fournir un service hors pair pour toutes les configurations et commandes
Minimiser tous les problmes descalade au premier point de contact
Faire la documentation de tous les problmes dans le Tracker avec des rsolutions de suivi
Qualifications Ncessaires:
tudes postsecondaires de prfrence en administration ventes ou marketing
Possder 1-2 ans dexprience en vente et/ou gestion de compte
Bilingue en anglais et en franais tant loral qu lcrit
Possder un talent naturel pour la ngociation
Fortes comptences de vente au tlphone pour les appels sortants et entrants
Solides comptences en communication tant au niveau oral qucrit
Fortes comptences interpersonnelles en mettant laccent sur les ventes et comptences suprieures en service la clientle
Capacit didentifier tous les besoins et problmes des commerants en utilisant des comptences de sondage et en utilisant des questions ouvertes
Trs bonne gestion du temps et fortes comptences organisationnelles afin de fournir des produits et services aux clients de manire efficace
Solides connaissances de plusieurs applications bases sur PC notamment: Word Excel Powerpoint et les outils Google
Solides comptences analytiques requises pour travailler de manire autonome et possder un bon jugement pour escalader les problmes la direction au besoin
Dsir et capacit dapprendre rapidement et de faon approfondies tous les services produits et structures tarifaires de Global Payments
#Li-Hybrid
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Lutilisation du masculin a pour unique but dallger le texte. Nous remercions sincrement tous les postulants. Nous contacterons seulement ceux qui seront choisis pour une entrevue.
Global Payments est un employeur qui favorise lgalit des chances. Nous valorisons la diversit et linclusion et assurons des opportunits gales tous nos employs et postulants sans gard la race la couleur la religion le sexe lorigine ltat civil lorientation sexuelle lidentit ou lexpression de genre le handicap physique ou mental ou tout autre principe de base protg par la loi et nous sommes heureux de fournir aux membres de notre quipe un environnement de travail sain et agrable.
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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
