Manager of International Compliance - 12027
Manager of International Compliance - 12027
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Receive analyze and resolve international customer card complaints managing issues from start to finish
- Conduct research and fact-finding on merchants and complaint sources providing actionable information to client-facing support teams
- Identify patterns in complaint data develop and support proactive campaigns to address root causes and prevent future issues
- Track activities complaints and campaign results using Salesforce; pull review and interpret reports to inform business decisions
- Build and implement action plans based on findings to support resolution and continuous improvement
- Assist in developing marketing support materials for internal teams and acceptance partners
- Collaborate with cross-functional teams including U.S. compliance to ensure timely and accurate communication and resolution
- Support campaign strategy with data analysis marketing insight and project management
- Minimum 3 years of experience in financial services or payment services with a strong focus on complaint management and data analysis
- Advanced proficiency with Salesforce for data entry activity tracking reporting and sharing
- Proven ability to analyze complex data synthesize information and generate actionable insights
- Experience developing and executing marketing campaigns to address customer issues
- Excellent written and verbal communication skills
- Strong attention to detail and ability to manage multiple priorities independently
- Self-starter mentality and project management skills comfortable building processes in a new role
- Associates degree or equivalent experience required
- 3 years of relevant experience in financial services payment services or a related field
- Experience in sales or client support
- Familiarity with international business practices and compliance regulations
- Background in campaign management or marketing communications
- Team size: 7 people (new international team)
- Work schedule: Hybrid 3 days onsite in Riverwoods or Chicago
- Contract length: 18 months with potential for full-time conversion
- Interview process: 3 rounds (with hiring manager team member and U.S. compliance representative)
- KPIs: To be developed likely including analysis/reporting issue resolution and campaign effectiveness
Required Experience:
Manager
Employment Type
Contract
