Duty Manager - Front of House

COME AND JOIN US . . .

We are seeking a detail-oriented resourceful and supremely professional Duty Manager Front of Houseto join our team.

This role is vital to the day-to-day running of our business. Youll be front and centre a point of contact for guests and employees alike ensuring every operational element runs like clockwork. This role is fast paced and diverse no two days are ever the same; your can-do attitude and impeccable attention to detail will be required to make fabulous things happen for our guests and members.

The shift patterns for this role are 8am to 4.30pm and 2pm to 10.30pm working 5 days from 7 each week.

The on target earning potential for this role is 39820 per annum - comprising a base salary of 34820 plus a qualified estimate of 5000 in gratuities and service charge. * As a member of the Gleneagles team you will also enjoy a fantastic range of perks benefits and rewards.

The Front of House team at Gleneagles are responsible for the first and last impressions for our guests. Were at the heart of the hotel welcoming every guest from the moment they are collected by our Glen Drivers to our Linkman wishing them a fond farewell. Every step of our guest journey from check-in through to departure has to be seamless and consistently exceed expectations. Our vision is to create the most incredible experiences ensuring a service thats unique bespoke and tailored to our guests requirements. We remember our guests specifically and we strive to find that golden nugget about each one so that we can do everything within our gift to customise and make very special their time with us.

Our 233 rooms are as glorious as the landscape that frames them with a luxury 5-star hotel feel. All individually inspired by the mountains and meadows rivers and lakes of the Perthshire countryside. From the grandest room in the house the Royal Lochnagar suite to our individually designed Estate Suites and spacious Country and Manor rooms. All offer the perfect mix of homeliness and glamour.

ABOUT GLENEAGLES

One of the worlds most iconic luxury hotels and sporting estates Gleneagles has been making memories for a century. Crowned Employer of the Year at the 2024 Cateys and The Times and Sunday Times Hotel of The Year 2024 everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

WORKING AT GLENEAGLES

Were devoted to making our people feel as valued as our guests. In this way we strive to support the whole you not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here to develop a career some work full-time while others have a part-time schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours youd prefer to work were open to flexible working requests and offer hours shift patterns and contract types to suit everyone.

Heres a bit more detail on what we see you doing in this role:

• Youll liaise with all departments across our business to anticipate any pinch-points and opportunities to surprise and delight our guests along the way
• Problem solving is key to this role with our support youll be well versed in the inner workings of the building correcting commons faults or being able to flag to the appropriate team members
• The go-to person for any guest feedback supporting our people youll be able to build a rapport with everyone offer assistance and make key decisions on the best course of action
• Youll help to oversee the smooth running of our operation along side our Guest Experience Guest Services and Guest Relations team. Assisting in ensuring that the guest journey is seamless in Front of House
• Through regular checks youll ensure that all fire health & safety licencing and security requirements are maintained always to the highest possible standards
• Communication is paramount youll ensure that all information relevant to our guest journey is shared with all associated departments
• No one day is the same youll be on hand to support your colleagues when they need it from running bags to booking dining reservations youll do what needs to be done!
• An ambassador for our business and brand youll be out front ensuring that all our guests are made to feel welcome striving to exceed their expectations and playing your part in making their stay with us exceptional in every way
• Youll take huge pride in ensuring every guest and non-resident is welcomed warmly to Gleneagles providing information on all aspects of the property with expert guidance and always in a warm and thoughtful way
• Actively following and exhibiting all Forbes and Gleneagles standards at each and every interaction with our guests and members
• Interacting with our guests always warm professional helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

The kind of person were looking for:

• You have outstanding experience in a similar role and youre proficient in all the key hotel IT systems
• With an adept understanding of luxury hotel offerings youre keen to make your mark on our business and contribute to its continued success
• You hold a current First Aid certificate or are willing to be undertake First Aid training as part of this role
• A natural organiser you take great pride in supporting others and youre adept at managing a variety of sometimes conflicting priorities
• Your attitude and approach are always fresh; no matter how many times an issue has been presented to you to your guest its the first time
• A real people person youll be able to find a connection with just about anyone from anywhere
• Youre passionate about the industry and delivering a great service showing flair and the natural ability to project a positive and friendly image
• Highly motivated and possessing an immense sense of pride in your work; youre passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive can do attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; youre well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard supports each other and above all has fun along the way

Whats in it for you:

Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food & Beverage Country Pursuits Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for 50.00 per annum

Treats in your pocket

• Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately or you can save them up over a number of months for perks that cost that little bit more. All this gives you greater choice so you can pick the things that mean the most to you!
• Free pay day lunch and monthly drinks offers
• A generous refer a friend scheme

Be our guest

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at 95.00 per night a benefit available upon completion of 12 months service
• Friends & Family discounted rate of 225 - 275 B&B per night at Gleneagles
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels located across some spectacular locations including London Paris Rome Dubai Doha Rio NY Chicago and name just a few
• Subsidised single occupancy en-suite accommodation available on our estate

Investment in your development and wellbeing

• Pension scheme
• Life Insurance
• Employee Assistance Programme offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Complimentary access to our staff gym
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

*About gratuities & service charge:

• Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro-rata basis regardless of your role
• It is estimated that in 2025 our full-time employees can expect to receive around 5000 in addition to their annual salary

If you are our next Duty Manager - Front of House please forward your most recent CV to us today!

INDMP