Front of House Team Leader - Chick-fil-A Heartland
Front of House Team Leader - Chick-fil-A Heartland
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1 Vacancy
Job Description
Who We Are
Chick-fil-A is a locally owned and operated quick service restaurant widely recognized for its original chicken sandwich and genuine hospitality. Our goal is to create a positive and safe working environment where you will be able to learn practical hospitality skills and explore career opportunities. We talk about it often were not only in the chicken business but we are in the people business as well. As part of our team you will be surrounded by caring leadership who seek to intentionally develop your talents and present opportunities for you to grow as a professional a leader and skilled individual.
Position Overview
We are currently hiring a Full-time Front of House (FOH) Team Leader to join our leadership team. The FOH Team Leader plays a key role in supporting front-of-house operations by leading station performance modeling hospitality standards and helping create a seamless guest experience. This position is ideal for individuals growing into leadership serving as a go-to resource during the shift and supporting team efficiency.
As a FOH Team Leader you are responsible for leading shifts assigning stations ensuring adherence to service standards resolving guest concerns and modeling the genuine hospitality Chick-fil-A is known for. This position reports to the Shift Supervisor or Manager on duty and may be required to open or close the restaurant in the absence of a manager in accordance with established procedures.
If you are passionate about leadership guest service and growing within a dynamic organization this role is for you!
What Youll Do
- Lead our front-of-house team members to deliver remarkable guest experiences
- Execute assigned opening or closing procedures for FOH
- Support shift flow by assigning positions and helping team members stay engaged
- Support guest recovery by following the Chick-fil-A Recovery Model when needed escalating to Supervisors if required
- Maintain a strong leadership presence on the floor supporting front-of-house operations
- Ensure front-of-house cleanliness and readiness: dining room restrooms patio condiment stations and drive-thru
- Ensure accurate cash handling and security protocols are followed at all times
- Monitor stock levels of FOH supplies and communicate needs to supervisors
- Ensure safe work habits and uphold a calm efficient shift environment
- Foster a positive work environment by promoting the Chick-fil-A Heartland core values of Here to Serve Ownership Care and Trust
Work Hours
- Operating Hours: 9:30 am 11:00 pm Monday to Saturday
- Closed Sundays
Why Join Chick-fil-A Heartland
- Flexible Scheduling Well do our best to accommodate personal and family commitments
- Closed Sundays Enjoy guaranteed time off every Sunday
- Work with the Operator The Operator is an independent business person responsible for the operation of the restaurant who invests time in their employees teaching them important business skills for the future
- Competitive Pay With transparent performance-based raise opportunities
- Complimentary Meals Enjoy a free meal during every shift
- Professional Development Leadership training mentorship and career advancement opportunities
- Scholarships Apply for up to $25000/year in education support
Equal Opportunity & Accessibility
Chick-fil-A Heartland is an equal opportunity employer.
We are committed to providing a work environment free from discrimination and in compliance with all Ontario Employment Standards. If you require accommodation during the hiring process please dont hesitate to reach out. We strive to offer an inclusive and accessible candidate experience and will make arrangements as reach out to discuss any accommodations or assistance you may require.
Employment Type
Full-Time
