Senior Manager - Technical Writing
Senior Manager - Technical Writing
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Job Description
Company Overview
Incedo is a US-based consulting data science and technology services firm with over 3000 people helping clients
from our six offices across US Mexico and India. We help our clients achieve competitive advantage through
end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering data science and
design capabilities coupled with deep domain understanding. We combine services and products to maximize
business impact for our clients in telecom Banking Wealth Management product engineering and life science
& healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations deep
technology and domain experts and global teams. Incedo University our learning platform provides ample
learning opportunities starting with a structured onboarding program and carrying throughout various stages of
your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible
career paths allow you to grow into a program manager a technical architect or a domain expert based on your
skills and interests.
Our Mission is to enable our clients to maximize business impact from technology by
- Harnessing the transformational impact of emerging technologies
- Bridging the gap between business and technology
Role Description
Role Description:
As a Senior Principle Engineer - Tech Publications at Incedo you will be responsible for creating technical documentation for internal and external stakeholders. You should have excellent writing skills and be able to communicate complex technical concepts to both technical and non-technical audiences.
Roles & Responsibilities:
Documentation Leadership: Oversee the end-to-end documentation lifecycle including planning developing writing editing and publishing complex technical content related to Network Security and Multi-Cloud Services 5G DDoS Application Security and Load Balancing.
Technical Content Development: Create clear coherent and technically accurate documentation diagrams forms and presentations that cater to various stakeholders including technical teams end-users and business partners.
DITA Implementation: Lead the adoption and implementation of DITA to create modular reusable content that enhances efficiency and consistency across documentation. Ensure that content is organized logically and can be easily repurposed for various audiences and delivery formats.
Stakeholder Collaboration: Act as a bridge between technical teams (Engineering QA SEs PMs) and business stakeholders to ensure accurate and impactful documentation.
Innovation and Standards: Implement and maintain documentation standards and processes that enhance content quality and usability leveraging DITA and other cutting-edge technical writing tools and methodologies.
Technical Skills
Skills Requirements:
Proficiency in modern technical writing tools and platforms including MadCap Flare Adobe FrameMaker Microsoft Office Visio SnagIt Sphinx and RoboHelp.
Strong experience in DITA authoring and publishing processes including topic-based authoring and the use of DITA XML for content management.
Familiarity with version control and repository systems such as SVN Perforce Git Jira ClearCase and SharePoint.
Experience in creating content for both software (SW) and hardware (HW) products including User Programmer and Admin Guides as well as API documentation.
Strong understanding of Network Security Multi-Cloud Services 5G DDoS protection Application Security and Load Balancing.
Nice-to-have skills
Experience with Content Management Systems (CMS) and Single-Source Publishing.
Background in conducting usability tests and contributing to User Interface Design.
Qualifications
Qualifications
Educational Background: A masters degree in arts/science or a bachelors degree in engineering.
Experience: 15 years of relevant technical writing experience with at least 5 years in a managerial role overseeing documentation teams in the Network Security domain.
Communication Skills: Exceptional written and verbal communication skills with the ability to articulate complex technical concepts to diverse audiences.
Self-Starter: Ability to work independently and present product information intelligently and persuasively to gain the attention of customers and stakeholders.
Company Value
We value diversity at Incedo. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Required Experience:
Senior Manager
Employment Type
Full Time
