Bilingual Virtual Assistant -
Bilingual Virtual Assistant -
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Salary Not Disclosed
1 Vacancy
Job Description
Bilingual Virtual Assistant (Korean and/or Japanese)
Location: Remote (Asia preferred; Philippines Korea Japan or surrounding region)
Compensation: $1300 $1800/month (Full-Time depending on experience & language proficiency)
Industry: Medical Tourism / Healthcare Coordination
Schedule: 40 hours/week Flexible hours with some overlap to APAC and UK time zones
About the Company
They re a fast-growing medical tourism company focused on helping patients access world-class healthcare treatments abroad particularly in Korea and Japan. They take the stress and complexity out of international bookings by managing the entire patient journey from start to finish. Their mission is to provide smooth compassionate and culturally sensitive experiences that promote both healing and peace of mind.
About the Role
We re seeking a Bilingual Virtual Assistant fluent in Korean and/or Japanese to support their Medical patients and partner clinics. You will play a central role in scheduling medical appointments facilitating communication between international clients and clinics and supporting outreach efforts to expand our provider network. This is a people-first detail-oriented position that blends logistics care coordination and cross-cultural communication.
Key Responsibilities
- Serve as the primary point of contact between patients and medical providers in Korea and/or Japan
- Coordinate appointments and communicate booking details with accuracy and cultural sensitivity
- Follow up with clinics and patients to confirm schedules and manage documentation
- Maintain internal records and track case progress using Airtable and Google Workspace
- Reach out to potential clinic partners to help expand the companys Medical provider network
- Provide light marketing support (e.g. assisting with content updates translations or social posts) and reaching out to clinics/ prospective clients (nice to have)
- Prepare periodic status updates and booking reports for internal use
Must-Have Qualifications
- Fluency in Korean and/or Japanese (spoken and written)
- Strong English communication skills for internal coordination
- 2 years of experience as a Virtual Assistant Care Coordinator or similar administrative role
- Proven ability to handle sensitive information with discretion and professionalism
- High attention to detail and follow-through in a remote setting
- Proficiency in Google Workspace (Docs Sheets Calendar Gmail etc.
Nice-to-Have Skills
- Background in healthcare medical tourism or patient support
- Familiarity with marketing tools or platforms bonus(e.g. Canva Figma Instagram)
- Comfort using productivity tools - Airtable & GoogleSuite & messaging apps (WhatsApp & Line DM Kakao)
Success Metrics
- Number of completed patient bookings per month
- Timely and accurate coordination of appointment logistics
- Responsiveness and clarity of communication with patients and clinics
- Growth in the number of active clinic partnerships
- Accuracy and organization of booking documentation
Hiring Process
- Initial screening and situational based questions
Perks & Benefits
- 100 remote role with flexible hours
- Meaningful work in a mission-driven healthcare space
- Culturally diverse and collaborative team
- Long-term growth opportunities based on performance
How to Apply:
Please submit your resume and a short video 1 2 minutes) introducing yourself. In your video share:
- Your language proficiency (Korean and/or Japanese)
- Relevant experience supporting clients or patients
- Why you d be a great fit
Employment Type
Full Time
