Insurance Verification Specialist - Virtual Assistant
Insurance Verification Specialist - Virtual Assistant
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Job Description
This is a remote position.
Virtual Rockstar is hiring on behalf of a respected physical therapy practice based in North Carolina. This growing clinic is looking for a highly organized and detail-oriented Insurance Verification Specialist to support their team with essential front-end insurance processes.
If you thrive in a collaborative environment are passionate about healthcare and have experience with insurance verification and authorizations we encourage you to apply.
About the Clinics Culture
This practice is guided by strong core values that shape everything they do:
Patients First: Every decision and action centers on patient care.
Teamwork Without Boundaries: Cross-functional collaboration is essential.
Unequivocal Excellence: High standards in every interaction and task.
Passionate Learning: Continuous improvement and development are encouraged.
Impacting Results: Focused on outcomes that make a meaningful difference.
Responsibilities
Verify patient insurance coverage accurately and efficiently.
Obtain pre-authorizations for therapy procedures as needed.
Collecting patient balances and following up on statements.
Update patient files and records with up-to-date insurance and authorization details.
Liaise with insurance providers to confirm coverage benefits and authorization requirements.
Communicate insurance out-of-pocket estimates and benefit changes with the clinic team.
Collaborate with the team to track and report payer trends or changes in policy coverage.
Assist patients with questions related to insurance and authorizations.
Software and Tools Used
Prompt (Practice Management Software)
Slack (Team Communication)
Weave (Phone Fax and Text Messaging)
Dropbox (Shared Document Storage)
Requirements
Experience in insurance verification and authorization coordination preferably in a physical therapy or medical setting.
Strong knowledge of insurance terminology and benefits structure (e.g. deductibles co-pays OOP max).
Exceptional verbal and written communication skills.
Ability to prioritize tasks handle multiple verifications daily and respond quickly to changing requirements.
Comfortable working remotely while staying highly responsive and engaged with the team.
A proactive mindset that contributes to team collaboration and shared knowledge on payer updates.
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.
Employment Type
Full Time
