Helpdesk Technician
Helpdesk Technician
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
SUMMARY
The Helpdesk Technician is responsible for installing maintaining testing and repairing systems and networks. They utilize their technical knowledge to support IT initiatives and provide first-level technical information systems support to clients.
JOB RESPONSIBILITIES
- Basic troubleshooting reboot device narrow down the issue research problem
- Reset passwords local passwords or domain passwords
- Install software MS office QuickBooks printer drivers Adobe reader etc.
- Setup email configure email clients like Outlook Apple Mail etc.
- Documentation Read and create KB articles for common issues
- Remote access contact customer & remotely access computer for further troubleshooting
- Basic understanding of operating systems know the typical ins & outs of Windows and Mac OS.
- Escalation & Collaboration work with fellow techs to resolve an issue or move it to Tier 2
QUALIFICATIONS
- Associates degree in IT-related field preferred
- At least 2 years of helpdesk experience; Managed Service Provider (MSP) experience a plus
- Proficiency with Windows operating systems and Microsoft 365 suite
- Experience with Mac OS troubleshooting
- Experience with Active Directory and Microsoft 365
- Experience with Windows Server and Microsoft Exchange
- Experience with Google Workspace
- Previous experience in an MSP or multi-client environment
- Familiarity with remote support tools
- Proven experience as a helpdesk technician or other customer support role in an IT environment.
- Experience with Autotask PSA / Halo / IT Glue and Ninja RMM a plus
- Strong customer service orientation and professional communication skills
- Ability to explain technical concepts to non-technical users
- Excellent problem-solving abilities and attention to detail
- Ability to thrive in a fast-paced environment while managing multiple priorities
- Experience with ticketing systems and documentation.
JOB REQUIREMENTS
- Should be willing to accept a long-term work-from-home arrangement.
- Should be amenable to a permanent night shift schedule.
Employment Type
Full Time
