Credit & Collections Performance Leader
Credit & Collections Performance Leader
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Salary Not Disclosed
1 Vacancy
Job Description
TeWhiwhingamahi The Opportunity
Were looking for a Credit & Collections Performance Leader to join our Customer Wellbeing Group and lead the charge in how we manage debt recoveryethically proactively and with purpose.
In this hands-on leadership role youll be responsible for the day-to-day management of our debt book guiding a high-performing team and ensuring our credit processes are both effective and people-centred. Youll bring smart strategies to lifetranslating insight into action embedding strong operational practices and continuously refining how we recover debt in ways that work for both customers and the business.
Reporting into and working closely with the Customer Wellbeing Manager to turn strategy into actionleading recovery campaigns refining processes and embedding collections strategy and continuous improvement across the credit lifecycle. Youll also bring a keen interest in customer behaviourusing this lens to inform smarter interventions and support sustainable outcomes.
This role also plays a key part in risk mitigation and revenue assurance helping to protect Contacts financial resilience while supporting customer wellbeing. Youll apply data-driven decision making to identify trends and opportunities and champion digital collections approaches that improve recovery rates and reduce cost to serve.
This is a role for someone who thrives on complexity leads with integrity and is passionate about doing what worksfor customers and for the business.
Qualifications :
Kowaikoe About You
Youre a high-integrity operator with deep experience in credit management and debt recovery. Youre confident leading teams working with data and navigating the detail of recovery operationswhile always keeping the customer at the centre.
Youll thrive here if you:
- Have experience in credit management debt collection or recovery operations
- Know how to reduce bad debt and improve recovery rates through best-practice techniques
- Are confident using tools like Power BI Excel or SQL to generate insight and track performance
- Understand regulatory compliance and legal requirements in debt collection
- Have led teams in performance-focused environments and enjoy developing people
- Are proactive commercially minded and solutions-focused
- Can translate strategy into action and lead change with clarity and care
- Hold a Debt Management Qualification or Certification (desirable)
Additional Information :
Were accepting applications until Wednesday 16th July but were reviewing them as they come in so if youre keen dont wait get your application in ASAP! This is a permanent role based in Wellington. If youre ready to lead with purpose and help shape a more resilient customer-focused approach to revenue recoverythis could be your next move.
Please note only candidates with the right to live and work in New Zealand will be considered for this role.
Research shows that while men apply to jobs where they meet 60% of the criteria women and those in underrepresented groups tend to only apply if they tick every box. Were not about box ticking so if you think you have what it takes but dont meet everything stated above please still get in touch. Wed love to krero.
Te Mata Hiko (Contact Energy) does not accept any CVs received from recruitment agencies where a formal engagement has not been confirmed and agreed to with our Talent team. In the event that unsolicited CVs are submitted by recruitment agencies Te Mata Hiko (Contact Energy) reserves the right to contact these candidates directly and consider them for current/future vacancies without any financial obligation to the recruitment agency in question. This will also apply to any CVs sent directly to line managers.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
