Senior Cloud Capacity Engineer
Senior Cloud Capacity Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
NOTE:
This position requires passing a ServiceNow background screening USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements only US citizens US naturalized citizens or US Permanent Residents holding a green card will be considered.
We are an Operations team that is responsible for the capacity of ServiceNow customers.
What you get to do in this role:
- Manage monitor and manipulate the server farm behind ServiceNows cloud.
- Drive immediate relief and provide a sustainable resolution to issues within the ServiceNow platform.
- Work directly on/with the servers to enable and optimize capacity utilization for ServiceNows customer base.
- Use knowledge and experience in software development application support systems engineering and networking to proactively prevent issues from reoccurring.
- Drive internal stakeholders and partner teams to improve the reliability scalability and performance of the infrastructure through improved system design.
- Drive and contribute to a culture of intolerance to manual activity which results in an automation environment delivering repeatable and scalable response to system issues.
- Work directly on/with the servers to enable and optimize capacity utilization for ServiceNows customer base.
- Enhance processes and tools necessary to simplify and provide consistent project execution.
- Provide proactive management and innovation to ensure 100% success of ServiceNow cloud automation.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 5 years of related experience with a Bachelors degree; or 3 years and a Masters degree; or a PhD without experience; or equivalent work experience.
- Experience in DNS/DHCP and PXE boot kickstart process and bare metal/rack deployments.
- Solid knowledge of virtualization and container technologies.
- Linux System Admin skills preferably working knowledge of Centos and RedHat.
- Basic understanding of enterprise-class server hardware eg. Dell.
- Basic understanding of storage concepts such as NFS and iSCSI.
- Develop BASH or Python scripts to perform repetitive operation tasks.
- Intermediate to deep understanding of service and components of enterprise cloud capacity operations.
- Experience in fast-paced operations and engineering environments.
- Collaborate with partner teams to develop automation strategies and deployment processes.
- Proven track record of taking ownership and driving results.
- Team collaboration and fit are essential.
Would be nice to have:
- Experience with OpenStack
- Basic understanding of ServiceNow asset management.
- Storage configuration concepts configuration and experience.
- Intermediate to advanced network troubleshooting skills.
- Understanding of Puppet configuration management.
- Good to have API development Ansible Python Linux shell scripting and PowerShell.
- Experience with the ServiceNow Platform is a bonus.
GCS-23
For positions in this location we offer a base pay of $126700 - $215400 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
