MSP Tier 2

Job Title: Tier 2 IT Support Engineer (MSP Environment In Office Field Work)
Location: Elgin IL
Salary: Up to $75000/year
Job Type: Full-time In-Office with Occasional Field Visits

Are you a tech-savvy problem solver who thrives in a fast-paced team-focused environment Do you enjoy troubleshooting challenging issues and working directly with clients to make their IT lives easier If so wed love to meet you.

Were looking for a Tier 2 IT Support Engineer to join our growing team. This is an in-office position with occasional on-site visits to client locations. Youll play a key role in supporting our managed services clients working alongside a tight-knit team of professionals who genuinely enjoy what they do.

What Youll Be Doing:

• Provide Tier 2 remote and in-person support for desktops laptops printers and mobile devices.

• Troubleshoot Windows OS Microsoft 365 networking issues and business applications.

• Assist with server maintenance network configurations and cloud services support (Microsoft 365 Azure etc.).

• Handle escalations from Tier 1 support and communicate with vendors as needed.

• Monitor client systems and respond to alerts via RMM tools.

• Participate in client projects such as workstation deployments firewall upgrades or system migrations.

• Document work thoroughly in our ticketing and documentation systems.

• Occasionally visit client sites to resolve issues or complete hands-on installations (valid drivers license and reliable transportation required).

What Were Looking For:

• 24 years of experience in an MSP or similar multi-client IT support environment.

• Strong understanding of Microsoft environments (Windows 10/11 Windows Server Active Directory Office 365).

• Working knowledge of networking fundamentals (DNS DHCP firewalls VPNs routers/switches).

• Comfortable working with RMM and PSA tools (e.g. ConnectWise Datto Autotask etc.).

• Great communication skillsboth with team members and non-technical clients.

• Reliable proactive and able to manage multiple priorities in a dynamic environment.

• Ability to lift up to 50 lbs and perform physical tasks related to IT equipment installation.

Bonus Points For:

• Relevant certifications (CompTIA Microsoft Cisco etc.)

• Experience with backup and disaster recovery platforms

• Exposure to scripting or automation tools (PowerShell etc.)

If youre looking to grow your skills work with a friendly and capable team and build long-term client relationships wed love to hear from you. Apply now and lets talk!

Qualifications :

• 24 years of experience in an MSP or similar multi-client IT support environment.

• Strong understanding of Microsoft environments (Windows 10/11 Windows Server Active Directory Office 365).

• Working knowledge of networking fundamentals (DNS DHCP firewalls VPNs routers/switches).

• Comfortable working with RMM and PSA tools (e.g. ConnectWise Datto Autotask etc.).

• Great communication skillsboth with team members and non-technical clients.

• Reliable proactive and able to manage multiple priorities in a dynamic environment.

Additional Information :

Salary goes up to $75000 (depending on experience) with comprehensive benefits.  

Remote Work :

No

Employment Type :

Full-time