Customer Success Manager
Customer Success Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location: San Jose you must be within commuting distance to the office.
Partial remote and in office work required.
Reports To: Sr. Director Managed Services
ROLE DESCRIPTION
- Create value for customers by ensuring they clearly define business outcomes and then build a success plan with the appropriately identified objectives stakeholders milestones risks and metrics needed to achieve them.
- Be accountable to drive high usage of Hitachi services within customers by driving the creation and execution of a thorough and action-oriented Adoption Plan.
- Demonstrate advanced insights and understanding of customers business/industry and challenge the way a customer views both their business and processes.
- Build/maintain rapid channel of communication to customer in case of online service-related issues and events
- Represent the Voice of the Customer specifically key business decision makers within Hitachi.
Qualifications :
- Previous experience as a Project Manager or lead Customer Management role
- Proven ability to map the customers business process to product capability.
- Demonstrated ability to use storytelling and customer evidence to connect technology to customers business processes and desired business outcomes.
- Experience in Manufacturing or Retail industry
- Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers
- Strong interpersonal skills that establish Trusted Advisor relationships with clients
- Strong organizational/time management skills and the ability to manage multiple projects simultaneously
- Demonstrated ability to manage complex projects align resources and manage to measurable business and technology outcomes
- Cultural awareness and appreciation for diversity
- Prior experience with ERP CRM and Analytics SW support or implementation
Additional Information :
We are an equal opportunity employer. All applicants will be considered for employment without attention to age race color religion sex sexual orientation gender identity national origin veteran or disability
Other Compensation / Benefit Overview
In addition to Base Salary the successful candidate may be eligible to participate in the following plans / programs upon satisfying all hiring requirements:
Bonus Plan
Medical Dental and Vision Coverage
Life Insurance and Disability Programs
Retirement Savings with Company Match
Paid Time Off
Flexible Work Arrangements including Remote Work
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Beware of scams
Our recruiting team may communicate with candidates via our @ domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests.
All offers will originate from our @ domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain it may not be legitimate.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
