Customer Success Manager
Customer Success Manager
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Job Description
Location: Canada Remote
Reports To: Sr. Director Managed Services
ROLE DESCRIPTION
- Create value for customers by ensuring they clearly define business outcomes and then build a success plan with the appropriately identified objectives stakeholders milestones risks and metrics needed to achieve them.
- Be accountable to drive high usage of Hitachi services within customers by driving the creation and execution of a thorough and action-oriented Adoption Plan.
- Demonstrate advanced insights and understanding of customers business/industry and challenge the way a customer views both their business and processes.
- Build/maintain rapid channel of communication to customer in case of online service-related issues and events
- Represent the Voice of the Customer specifically key business decision makers within Hitachi.
Qualifications :
- Previous experience as a Project Manager or lead Customer Management role
- Proven ability to map the customers business process to product capability.
- Demonstrated ability to use storytelling and customer evidence to connect technology to customers business processes and desired business outcomes.
- Experience in Manufacturing or Retail industry
- Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers
- Strong interpersonal skills that establish Trusted Advisor relationships with clients
- Strong organizational/time management skills and the ability to manage multiple projects simultaneously
- Demonstrated ability to manage complex projects align resources and manage to measurable business and technology outcomes
- Cultural awareness and appreciation for diversity
- Prior experience with ERP CRM and Analytics SW support or implementation
Additional Information :
Why Join Hitachi Solutions
- Step into a high-impact role that builds upon a foundation of deep industry expertise.
- Leverage your reputation and knowledge to drive innovation and transformation for leading organizations.
- Be part of a globally recognized team committed to excellence collaboration and growth.
We are an equal opportunity employer. All applicants will be considered for employment without attention to age race color religion sex sexual orientation gender identity national origin veteran or disability status.
Base Salary Pay Range*: CAD $90000 CAD $120000
*The current applicable Base Salary Pay Range for this role is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills relevant to the role internal equity alignment with market data or other law.
Other Compensation / Benefit Overview
In addition to Base Salary the successful candidate may be eligible to participate in the following plans / programs upon satisfying all hiring requirements:
- Bonus Plan
- Medical Dental and Vision Coverage
- Life Insurance and Disability Programs
- Retirement Savings with Company Match
- Paid Time Off
- Flexible Work Arrangements including Remote Work
#REMOTE
#LI-BA1
Beware of scams
Our recruiting team may communicate with candidates via our @ domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests.
All offers will originate from our @ domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain it may not be legitimate.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
