Application Support Analyst
Application Support Analyst
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Job Description
What you will do:
You will report into the Application Support Team Manager.
- Provide advanced support and consultancy for Experian Clients Experian Regional Delivery teams and Global departments
- Ensure systems are available and performing following requirements
- Investigate complex production issues recreate problems and use trace files and error diagnostics. Identifying cause and proposing solutions
- Deliver tested and documented resolutions of incidents
- Communicate with all key stakeholders on the status and progress of the investigation with clear actions and timescales
- Recommend improvements to prevent incidents arising and to increase customer satisfaction
- Ensure that incidents have the correct priority assigned based on client feedback and own experience
- Identify and escalate issues to management and regional delivery teams.
- Implement changes into live environments
Qualifications :
We look for you to bring:
- Degree or equivalent standard with a high numeric content e.g. Mathematics Statistics Operational Research Economics Physical Sciences Information Technology
- 3 years experience in the field of application/customer support
- Fluency in English both written and verbal
- Experience with Windows Serverconfiguration monitoring and troubleshooting
- Experience with Red Hat Linux configuration monitoring and troubleshooting
- Understanding of ITIL terminology and the ability to work in an ITIL focused environment
- Proficiency in writing reports and presenting technical work
- Working knowledge of SQL
- Experience with external interface connectivity software (TCPIP Web service IIS MQ ODBC/JDBC file manipulations etc.)
- Working knowledge of Apache Tomcat IIS
- Knowledge of automation tools Ansible/Bash
- Knowledge of Amazon Web Services (AWS) Cloud platform
Additional Information :
What you will get:
- Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses learning materials & book.
- Work environment - excellent work conditions with friendly environment recognized team spirit and fun and quality recreation time.
- Social benefit package including life insurance food vouchers additional health insurance monthly flex allowance and internet coverage corporate discounts marriage and childbirth / adoption allowance Multisport card Sharesave plan Employee assistance program birthday gift and many other benefits!
- Work-life balance - 25 days paid vacation 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
- Opportunity for Flexible working hours and Home Office.
Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LI-Hybrid
This is a hybrid remote/in-office role.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
