Supervisor, Client Service
Supervisor, Client Service
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsible for providing leadership direction and training to Client Service Technicians Couriers Client Ambassadors/Client Service Representatives and other workers in the Sample Receiving and Courier Departments. Facilitates employee conformance to Good Laboratory Practices and all specified Operating Procedures. Ensures compliance to all client requirements and communicates requirements to laboratory personnel.
JOB FUNCTIONS
- Oversees all Client Service Receiving Ambassador and Courier functions as required
- Performs Client Service Receiving Ambassador and Courier functions as necessary
- Responsible for interviewing hiring and training Sample Receiving Courier and Ambassador personnel
- Coordinate courier pick-ups with clients track courier pick-ups and create reports for billing purposes
- Interface with outside shipping providers to ensure clients requirements are met
- Responsible for vehicle maintenance to make sure vehicles are in proper working order
- Provides feedback to direct reports conducts employee performance reviews and provides ongoing guidance for continued employee development
- Schedules personnel to facilitate an efficient operation
- Communicates necessary changes or information to his or her department
- Identifies quality related problems and initiates immediate investigation corrective action and follow up
- Ensure the Quality Management System is maintained in accordance with the ISO 17025 standards
LEADERSHIP/SUPERVISORY RESPONSIBILITIES
- Provides guidance and/or leadership to others including indirect reports peers or managers
- Has hiring and terminating responsibilities
- Supervises others
- Number of employees directly reporting - Supervisory: 5-15
IMPACT OF DECISIONS
- Continued client sales/business.
- Brand reputation.
- Actions and decisions of the position have impact primarily on the positions own department (results schedules performance) with potential impact on other departments
ANALYTICAL THINKING/PROBLEM SOLVING
- Anticipate and resolve client problems. Forwarding to the appropriate individual where necessary.
- Document and create corrective or preventative actions when concerns arise and proactively seek improvements.
- Review develop and modify SOPs Work Instructions related to Client Services.
- Position requires independent thinking as to how to resolve problems using the procedures and standards available. Makes procedure decisions by evaluating alternatives from established routines and standing instructions to achieve the job responsibilities.
Qualifications :
EDUCATION AND EXPERIENCE
- 4-year degree in Microbiology/Chemistry related field or equivalent work experience Required
- 3 year experience in Client Service or Laboratory Operations Required
- Effective problem prevention and problem-solving skills. Required
- Strong written and verbal communication skills necessary to cross multiple disciplines Required
- Excellent interpersonal and problem-solving skills Required
- Proficiency with Microsoft and Word/Excel Required
- Proficiency with LIMS and ASnAP systems Required
- Ability to interact with clients effectively while maintaining a professional and pleasant work approach even under stressful conditions Required
- Ability to work independently or with minimal supervision Required
- Flexibility is required to meet sudden and unpredictable need Required
- 3-5 year experience in a commercial food testing laboratory Preferred
KNOWLEDGE / SKILLS / ABILITIES
- Language Skills: English/Highest level of knowledge required Advanced - Required
- Mathematical Skills: Intermediate- Required
- Reasoning Skills/Abilities: Intermediate- Required
- Computer Skills: Proficiency with Microsoft Office familiarity with databases and LIMS: Advanced- Required
- Demonstrated leadership and team building competencies strong project management and complex problem-solving abilities Advanced- Required
- Ability to manage and coordinate multiple projects in a fast-paced highly professional environment.
Additional Information :
SGS is an Equal Opportunity Employer and as such we recruit hire train and promote persons in all job classifications without regard to race color religion sex national origin disability age marital status sexual orientation gender identity or expression genetics status as a protected veteran or any other characteristics protected by law.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge skills and/or abilities required.
This job description should not be construed as an exhaustive statement of duties responsibilities or requirements but a general description of the job. Nothing contained herein restricts the companys rights to assign or reassign duties and responsibilities to this job at any time.
If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability please call for assistance and leave a message. You will receive a call back. Please note this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
