Intranet Product Owner
Intranet Product Owner
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Job Description
Who We Are
Point32Health is a leading health and wellbeing organization delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health we are building on the quality nonprofit heritage of our founding organizations Tufts Health Plan and Harvard Pilgrim Health Care where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.
We enjoy the important work we do every day in service to our members partners colleagues and communities.
Job Summary
The Intranet Product Owner runs and enhances Compass Point32Healths corporate intranet. This person will work closely with Internal Communications IT and other stakeholders to understand user needs chart a roadmap for future enhancements and run day-to-day platform operations.Job Description
Key Responsibilities/Duties:
1. Intranet Strategy and Development:
- Develop and implement the strategic vision for the intranet platform to support Point32Healths internal communication goals.
- Collaborate with key stakeholders to define requirements for new features enhancements and other requests.
- Maintain the product roadmap and backlog aligning goals with organizational needs and industry best practices.
- Work with IT and technical teams to manage the technical aspects of the intranet platform including integration security and performance.
2. Content Management:
- Collaborate with the Internal Communications team to align intranet initiatives with broader communication strategies.
- Work with internal teams to generate curate and manage content that is relevant engaging and aligned with organizational objectives.
- Ensure content is updated regularly and adheres to Point32Healths brand and communication standards.
3. User Experience and Engagement:
- Analyze user feedback and intranet metrics to assess engagement levels and identify areas for improvement.
- Implement features and functionality that enhance user experience and drive higher engagement across the organization.
4. Support:
- Oversee the day-to-day management of the intranet platform including serving as the primary point of contact for related inquiries and troubleshooting.
- Develop training materials and provide support to colleagues on effective use of the intranet.
5. Metrics and Reporting:
- Track and analyze intranet usage and engagement metrics to measure the effectiveness of the platform.
- Prepare and present reports to stakeholders highlighting key insights and recommendations for improvements.
Education:
- Bachelors degree in Information Management Business Communications or related field; or equivalent work experience
Experience
- 2 years of experience managing intranet platforms web-based applications or similar digital communication tools as a product owner business analyst or in a similar role.
- Strong project management skills with the ability to manage multiple priorities and deadlines. Experience working in an Agile environment preferred.
- Excellent written and verbal communication skills with a keen eye for detail and accuracy.
- Experience working across various levels and departments to align goals while fostering an environment of collaboration.
- Proficiency in content management systems (CMS) and understanding of digital communication best practices.
- Experience using data analysis and metrics to drive decision-making and continuous improvement.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with the health insurance industry or a similar sector is a plus.
Compensation & Total Rewards Overview
As part of our comprehensive total rewards program colleagues are also eligible for variable pay. Eligibility for any bonus commission benefits or any other form of compensation andbenefits remains in the Companys sole discretion and maybe modified at the Companys sole discretion consistent with the law.
Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:
Medical dental and vision coverage
Retirement plans
Paid time off
Employer-paid life and disability insurance with additional buy-up coverage options
Tuition program
Well-being benefits
Full suite of benefits to support career development individual & family health and financial health
For more details on our total rewards programs visit to Diversity Equity Inclusion Accessibility (DEIA) and Health Equity
Point32Health is committed to making diversity equity inclusion accessibility and health equity part of everything we dofrom product design to the workforce driving that innovation. Our Diversity Equity Inclusion Accessibility (DEIA) and Health Equity teams strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming events and an inclusion infrastructure play a role in how we spread cultural awareness train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals who will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.
Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact you may contact
Employment Type
Full-Time
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