OneStop Advisor (Enrollment Management)
OneStop Advisor (Enrollment Management)
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Job Description
One Stop Coordinator I
The University of Floridas Division of Enrollment Management is actively searching for a service-oriented individual to join our team as a OneStop Advisor. This unique role plays an important part in our collaborative effort between the offices of the University Registrar Admissions Student Financial Aid and Scholarships and the University Bursar.
The OneStop Enrollment Services unit is a high-volume fast-paced service area that delivers enrollment services and support to enrolled students across all levels. Our team provides centralized and integrated student-centric enrollment services through virtual self-service and in-person modalities contributing to the simplification and enhancement of access to UFs comprehensive suite of enrollment services.
Key responsibilities include:
- Serving as the frontline for routine enrollment service requests addressing student needs through telephone in-person interactions email and the Gator360 CRM.
- Managing cases in Gator360 ensuring the resolution of both routine and complex student needs.
- Collaborating with core offices and students to resolve complex enrollment issues.
- Interpreting and communicating university academic programs systems and complex federal state and university rules regulations and procedures.
- Acting as a team lead to student assistants (OneStop assistants) providing tier-two support for resolving complex enrollment issues.
- Assisting in the training and mentorship of student assistants.
- Staying current on enrollment management functions through ongoing training including process improvements financial aid regulations and relevant policies and procedures.
- Participating in special projects and performing other duties as assigned.
This position is located at the University of Floridas main campus in Gainesville FL. The selected candidate will work on site and may be eligible for a flexible hybrid work arrangement in accordance with the University of Florida and Division of Enrollment Managements policies.
$43888 annually
In addition we offer the following exceptional benefits:
- Health Dental and Vision Insurance
- State Retirement Plans
- Paid Time Off (approximately 22 days of vacation leave 13 days of sick leave and 11 paid holidays annually)
- Tuition Assistance (UF Employee Education Program)
- Public Service Loan Forgiveness (PSLF) Eligible Employer
For more information on benefits please visit HR Benefits and Rewards ()
Bachelors degree or an equivalent combination of education and experience.
- Experience working with financial aid registrar admissions billing or other student enrollment or academic support services.
- Knowledge of rules and regulations relating to student academic and enrollment processes policies procedures and regulations.
- Excellent customer service skills.
- Demonstrated ability to establish and maintain professional relationships when working with sensitive and challenging information and situations.
- Excellent verbal and written communication skills.
- Ability to articulate and interpret information.
- Ability to work independently exercise good judgment and work with minimal supervision.
- Working knowledge of PeopleSoft Gator360 and other student records systems also preferred.
Applicants must upload the following documents to be considered for the position:
- Cover Letter
- Resume
- List of References
Applications must be submitted by 11:55p.m. (ET) of the posting end date.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
