drjobs Hazardous Materials Call Center Support Specialist

Hazardous Materials Call Center Support Specialist

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1 Vacancy
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Job Location drjobs

Carlsbad, CA - USA

Yearly Salary drjobs

$ 33800 - 40000

Vacancy

1 Vacancy

Job Description

About 3E:
We are a mission-driven company with the purpose to enable a safer more sustainable world!
3E provides a comprehensive suite of data analytics and software solutions for enabling and improving workplace & chemical safety product stewardship supply chain management and sustainability. With over 35 years of experience and 15 locations across North America Europe and Asia 3E helps more than 5000 customers in various sectors to achieve safety sustainability and speed to market.

Are you ready to shape the future Come join us!

About the Role:
As part of our 24/7/365 Call Center the Hazardous Materials Call Center Support Specialist plays a critical role in protecting people businesses and the environment during chemical emergencies and waste management events. If youre a calm confident problem solver with a passion for safety and service youll thrive in this fast-paced team-driven environment.

You will deliver timely accurate and empathetic support to customers managing hazardous materials. Youll be part of a collaborative fast-paced environment where your decisions help ensure safety and compliance.

This role can be performed fully remotely; however the working hours outlined below will remain unchanged.

What Youll Do

    • Guiding clients through chemical spill response and hazardous waste disposal procedures
    • Collaborating with teammates to ensure safety compliance and consistency
    • Delivering clear compassionate customer communicationeven under pressure
    • Managing a high volume of tasks with precision and urgency
    • Contributing to continuous improvement through feedback and quality assurance efforts

What Makes You a Great Fit

    • 1 year of experience or familiarity with hazardous waste spill response or environmental safety
    • High school diploma or GED
    • Computer savvycomfortable with Microsoft Word Excel and navigating multiple systems
    • Strong communication and active listening skills
    • Ability to stay focused flexible and calm under pressure

    • Bonus Points For:
    • Call center or high-volume support experience
    • Current or prior HazMat certification or equivalent training

    • Training Schedule (Approx. 6 Months)
    • Monday to Friday 8:00 AM 4:30 PM PT (11:00 AM-7:30 PM ET)

    • Post-Training - Monthly Rotation:
    • Month 1: Monday to Friday 5:00 AM 1:30 PM PT (8:00 AM 4:30 PM ET)
    • Month 2: Saturday to Wednesday 5:00 AM 1:30 PM PT (8:00 AM 4:30 PM ET) Off: Thursday & Friday
    • Flexibility is essential to support our 24/7 operations.
3E is currently authorized to hire in the following U.S. states:
Alabama Arizona Colorado Connecticut Delaware Florida Georgia Illinois Indiana Kansas Kentucky Massachusetts Michigan Minnesota Nevada New Jersey New York North Carolina Oklahoma Oregon Pennsylvania South Carolina Tennessee Texas Utah and Washington.

Pay Transparency:
The anticipated salary range for this position is $33800-$40000 per final offer will depend on several factors including the successful candidates skills depth of work experience location and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations.
In addition to the base salary certain roles may qualify for a performance-based incentive and/or equity with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.

Our US Benefits Include:
Health dental and vision insurance
Life insurance and disability coverage
Generous PTO accrual and paid parental leave
401(k) plan with company matching
Employee assistance program
Voluntary supplemental benefits (Accident Hospital Indemnity Critical Illness)

Disclosures:



Required Experience:

Unclear Seniority

Employment Type

Full-Time

About Company

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