Manager, Change Enablement

What is the opportunity

Were looking for a dedicated enthusiastic and collaborative candidate for the manager change enablement role in Wealth Management Canada Digital.

You will join the product enablement team working closely with colleagues and stakeholders to ensure our digital tools align with business goals user needs and launch with the appropriate Go-to-Market (GTM) strategies. In this position you will provide program support to Wealth Management business partners and product owners related to change enablement planning and tactics. You will also provide tactical support of changes occurring with our branch and client user bases related to the digital applications and services used by this user community across all our business lines.

What will you do

• Work with business and product members project teams and functional partners to assess a programs impact on people process and technology and to support training and communication partners to design and deliver on a holistic Go-to-market plan.

• Work closely with your partners and stakeholders to develop and manage change enablement initiatives for product and program teams supporting other stakeholders such as product enablement training and communications.

• Assess change readiness monitor and track the effectiveness of change management activities and deliverables through adoption metrics and present findings in a logical and easy to understand manner.

• Identify and prepare change influencers to ensure they understand and are prepared to execute their role during the change process.

• Support product and change enablement colleagues in providing Go-to-market plans raising risks or issues promptly to program members and sharing change management practices.

What do you need to succeed

Must-have

• Minimum BA/BS degree

• 2 years change management or digital product management experience

• Experience with or awareness of wealth management or financial businesses is preferred

• Excellent interpersonal communication (written and verbal) attention to detail and exceptional relationship management skills with the ability to work confidently with all levels of management and staff with high impact and influence competencies

• Strong facilitation and presentation preparation and delivery skills

• Team player who works well in a collaborative process

Nice-to-have

• Change management professional designation (e.g. Prosci)

• Experience with use of applications: Asana Confluence and Mural

• Experience of digital environment preferred

• Strong collaboration skills and the ability to anticipate needs be resilient in changing situations and support others to drive to successful outcomes

• Professionalism initiative enthusiasm energy and a focus on delivery

Whats in it for you

We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits competitive compensation commissions and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact.

• Work in a dynamic collaborative progressive and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities.

• Access to a variety of job opportunities across business.

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.