Call Center Agent
Call Center Agent
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Job Description
Job Advertisement Call Center Agent
Company: Style Netbox
Location: Los Angeles CA
Schedule: Monday to Friday 8-hour shifts
Salary: $25 $28 per hour
About Us
At Style Netbox we believe that every brand is a canvas waiting to be transformed into a masterpiece. Were not just a marketing agency; were your creative partners on a journey to redefine your brands potential. With a fusion of artistry and strategy we weave stories that captivate designs that inspire and strategies that propel your business forward.
Job Description
A Call Center Agent is the first point of contact between our company and clients. They handle inbound and outbound calls provide product or service information resolve customer concerns and ensure an excellent client experience with every interaction. This role is essential in maintaining our reputation for outstanding communication and support.
Responsibilities
Answer incoming calls and respond to customer inquiries in a professional manner
Handle customer complaints provide appropriate solutions and follow up to ensure resolution
Maintain accurate records of customer interactions
Assist with placing orders processing returns and updating account information
Collaborate with other departments to resolve complex issues
Meet performance metrics including call quality call volume and customer satisfaction
Remain knowledgeable about company services promotions and updates
Qualifications
High school diploma or equivalent
Previous experience in a call center or customer service role preferred
Excellent verbal and written communication skills
Ability to handle multiple tasks and remain calm under pressure
Strong problem-solving and decision-making abilities
Comfortable using computers CRMs and phone systems
Bilingual skills are a plus
Benefits
Competitive hourly pay ($25$28/hour)
Consistent Monday to Friday schedule
Opportunities for advancement and skill development
Supportive and creative work environment
Paid training and onboarding
Health and wellness benefits after probationary period
Join Style Netbox and become part of a team where creativity and communication meet to drive exceptional results. Apply today and help us bring our clients brands to life through outstanding service and support.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
