Housing Access Assistants
Housing Access Assistants
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Job Description
We are working closely alongside a Local Authority in Enfield to assist with the appointment of a Housing Access Assistant on a 2- Months contract likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: 16.34- 20.51 per hour
Summary:
The Housing Access Assistant provides frontline support to individuals and families seeking housing assistance from Enfield Council. The role is responsible for providing advice triaging housing queries supporting access to temporary accommodation and housing services and ensuring accurate maintenance of records. The post holder works closely with the Housing Options and Homelessness teams to ensure residents receive timely effective and compassionate service.
Responsibilities:
- Act as the first point of contact for customers accessing housing services via phone online or in person.
- Support housing officers with administrative duties related to homelessness applications temporary accommodation and housing register processes.
- Provide information on housing options rights and available services to the public in a clear and sensitive manner.
- Liaise with internal teams and external agencies (e.g. support services landlords social care) to support customers housing needs.
- Support the delivery of temporary accommodation placements and coordinate logistics where necessary.
Experience:
- Experience working in a customer-focused environment preferably in housing social care or local government.
- Experience managing sensitive information and working with vulnerable individuals.
- Experience using housing management systems (e.g. Northgate Jigsaw).
- Experience supporting service users facing homelessness or housing crisis.
Qualifications:
- GCSEs (or equivalent) in English and Maths.
- NVQ Level 2 or 3 in Housing Customer Service or Business Administration.
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
- This role requires Basic DBS
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service
#RQ1552866
Employment Type
Full Time
