RQ09437 - Solutions Designer - CRM - Senior
RQ09437 - Solutions Designer - CRM - Senior
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Job Description
NOTE
Assignment Type: This position is currently listed as Hybrid and consultants will be required to work onsite at the work location 3 days a week and 2 days from home. The details of this arrangement will be confirmed with the Hiring Manager.
Extension/Amendment Attestation: The Statement of Work (SOW) shall expire on March 31 2026. No extensions will be allowed.
Responsibilities:
- Ensure Accessibility standards are met (AODA)
- Design of hosting technology solutions based on the clients service specifications standards policies best practices
- Planning implementing and supporting complex CRM systems
- Documenting processes and technical designs and updating build books
- Configurating and integrating Salesforce with other applications using web services or other mechanisms
- Ensure development of application solution is implemented and in accordance with the business requirements
- Designing developing and implementing web applications that work across modern browsers and various platforms and mobile devices
- Conducting research and assessment of options for technical design issues
- Contributing to design/development project plans including work breakdown and resources estimates
- Ensure unit testing meets expected functionality requirements
- Support User acceptance testing defect management
- Ensuring compliance with architecture framework and system standards and Agile Development Methodology
- Leading-edge technologies design criteria including usability security and privacy for web and mobile applications
- Knowledge transfer and documentation as prescribed by the Project Manager and Manager
- Developing and maintaining system design models program codes technical documentation and specifications
- Ensure development of application solution is implemented and in accordance with the business requirements.
Salesforce Experience 30%
5 years of experience (including recent experience) solutioning and hands-on configuring in Salesforce
Salesforce Certified Platform Developer I
Salesforce Certified OmniStudio Developer
Salesforce Certified Experience Cloud Consultant
Salesforce Certified Administrator
3 years experience with LWC
Salesforce Dynamic Forms.
Design Analysis Development and Configuration 35%
Demonstrated experience supporting developing maintaining and configurating Salesforce solutions
Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments
Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms
Demonstrated experience designing and supporting the development of prototypes and proof of concepts
Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues
Demonstrated experience documenting build books working with staff on actual implementation document performance measures of the new environments
Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities
Experience conducting diagnostics and determining methods to help incident management
Experience implementing AODA compliant solutions
Experience with Vlocity platform capabilities including FlexCards DataRaptors Integration Procedures Calculation Matrices and Procedures OmniScripts Vlocity Data Model and Lightning Web Components (LWC)
Experience on Integration: Salesforce with Internal Applications
Should have clear understanding on Security settings governor limits platform limitations
Good experience in implementing Continuous Integration/Continuous Delivery (CI/CD) preferably worked in Salesforce implementation project
Should be comfortable working in Agile epics user stories features story points etc.
Knowledge on MuleSoft is a plus.
Management and Communication Skills 15%
Strong verbal and written communication skills
Strong interpersonal and negotiation skills
Strong consulting skills to engage with all stakeholders
Demonstrated experience monitoring progress resolving problems and reporting regularly to business and I&IT management decision-makers
Demonstrated experience developing and/or supporting the development of training and communication materials in support of large system implementations
Demonstrated team player with a track record for meeting deadlines.
Analytical and Problem-Solving Skills 15%
Excellent analytical problem-solving and decision-making skills
Proven and demonstrable troubleshooting and analytical experience
Demonstrated experience in analyzing and resolving any problems issues or concerns with systems applications hardware software or telecommunications
Experience with providing application fixes to support the user acceptance testing and deployment activities
A motivated flexible detail-oriented and creative team player with perseverance excellent organization and multi-tasking abilities and a proven track record for meeting strict deadlines
Testing and deployment activities.
Public Sector Experience 5%
Previous experience working in Government or Public Sector organizations.
MUST HAVES:
Demonstrated Hands On - experience designing supporting developing maintaining and configurating Salesforce solutions
Salesforce Certified Experience Cloud Consultant
Experience with Vlocity platform capabilities including FlexCards DataRaptors Integration Procedures Calculation Matrices and Procedures OmniScripts Vlocity Data Model and Lightning Web Components (LWC)
Salesforce Dynamic Forms.
Experience implementing AODA compliant solutions
Employment Type
Full Time
