Floor Manager
Floor Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality. City Winery to deliver thehighest end combined culinary and cultural experience to our customers who arepassionate in sharing wine music and culinary arts. We are a unique facilitycombining a fully functioning winery with intimate concerts food & wineclasses private events in a variety of configurations and fine dining. Wehave created a compelling mix for our sophisticated clientele of foodies andactive cultural patronsbringing the wine country experience to the middle of alarge city.
Position Summary
Front of HouseOperations Managers are our in-house hospitality professionals who ensure dailyoperational excellence overall guest satisfaction and management of the FOHteam. This role participates in a variety of dimensions of the business fromleading the service teams maximizing food and beverage sales handlingpre-shift training to promoting retail wine sales merchandise and more.
Why us
Competitive pay
We are a rapidly expandingnational entertainment and hospitality company offering tremendousopportunities for driven and ambitious individuals.
Medical Dental VisionInsurance
nDORFins program designed topromote a healthy and active lifestyle!
401K (and yes we match!)
Flexible Savings AccountsHSAand Dependent Care Basic Life and AD&D Insurance
Amazing discounts 50% OFFall dining/retail wine
Free Family Meal
Tickets to available shows
Andmore!
Overview of Responsibilities
Manage day to day restaurant and/or floor operations and provideon-the-floor support to staff for duration of a service shift including but notlimited to assigning server sections overseeing side work observing steps ofservice and maintaining overall cleanliness/tidiness of the restaurant
Participatein interviewing hiring coaching/counseling and separation process of hourlyemployees
Ensure restaurant and venue are fullyprepared and organized for daily execution of the operation
Manage staffing and operations of all revenue centers includingvenue bar support staff service private events as applicable based ondesignated area of focus
Prepare scheduling on a weekly basis
Ensuremaintenance of property by examining areas daily for cleanliness andmaintenance needs and directed to appropriate employees to handle
Resolve guest concerns and complaintswith exemplary level of hospitality
Perform all cash handling procedures: opening mid-day safecounts cash pay-outs and nightly cash drops as needed
Check in with guests in bar and restaurant area during shift toensure guest satisfaction and identify any opportunities
Assistwith staff trainings both in daily pre-shifts and monthly FOH staff servicemeetings
Maintain pars of all printed promotional materials comment cardsor other check presenter inserts
Maintain & update contact lists VIP and public event guestlists
Demonstrate an ability to lead and motivate others and achieveresults. Empowered to make day-to-day decisions confidently both with guestsservice teams and other departmental management
Demonstrate excellent interpersonal and communication skills withservice teams and management
Other duties initiatives andtasks as per business need
Minimum Qualifications
Minimum 3 years experience in a multi-faced high volumerestaurant venue and/or equivalent relevant experience
Exceptional hospitality skills
Proven leadership skills and commitment to operational excellence
Strong analytical and data skills
Ability to successfully multi-task delegate and manage severaltasks at once in fast paced environment
Exceptional communication and interpersonal skills both writtenand verbal
Functional knowledge of health department and related regulations
Ability to perform physical requirements of position includingstanding and walking for extended periods of time bending pulling pushinglifting and carrying up to 50 lbs.
Able and willing to work flexible schedule including days nightsweekends and holidays
About Us
Wine food andlive entertainment collide at City Winery to create a dynamic and incrediblyunique workplace. Since 2008 City Winery has been turning heads across thenation with amazing live performances delectable cuisine and award winninglocally produced wines. But theres more to us than that were a haven for community and creativity aplace where the philosophy of hospitality is more than just a buzzword but away of life. City Winery founded by music industry veteran & visionaryMichael Dorf has established itself as a one-of-a-kind brand providingunforgettable experiences for guests. From world class music venues tosustainably produced wines with ratings of 90 points City Winery offers arange of topnotch events & experiences.
We are an equalopportunity employer and value diversity at City Winery. We do not discriminateon the basis of race religion color national origin gender sexualorientation age marital status veteran status or disability City Winery participates in the E-Verify Program in certainlocations as required by law.
Required Experience:
Manager
Employment Type
Full-Time
