Customer Service Supervisor
Customer Service Supervisor
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Job Description
- Supervise Customer Service team members who support engineered to order product orders review and enter sales orders provide order status updates and host customer calls regarding status.
- Be accountable for trade compliance on international sales orders and customer complaints and resolutions. Host cadence calls with customers as well as email support.
- Handle raised customer issues. and Supervise the key performance indicators of a team taking actions as necessary to ensure daily goals are met and ensure customer response times are at their optimal level.
- Apply Lean methodologies and processes to continually improve and exceed customer expectations. A key focus will be updating developing and implementing standard work.
- Partner with sales managers product managers business development managers engineering production planners buyers manufacturing engineering and finance to increase profit and provide quick technical solutions to customers.
- Ensure Customer Service personnel receive accurate training by providing team members with regular mentor feedback and recognition and acquire a measurable knowledge of all products the team supports. Maintain/provide key data for daily weekly monthly use.
- You quickly and significantly act in fact-changing unexpected situations. You adjust communication content and style to meet the needs of diverse collaborators. You build and implement plans that prioritize accurately. You understand that different situations may call for different approaches. You find common ground and acceptable alternatives that satisfy the needs of multiple partners. You serve as a strategic partner to build grow and maintain profitable and long-lasting relationships with key accounts.
- Prior experience in a similar role
- Familiarity with Lean methodologies
- Ability to work unsupervised and as part of a team
- Proficient in Microsoft Word Excel and PowerPoint
- Bachelors degree
- Technical qualification in a mechanical field
- SAP experience
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans with dental and vision coverage Employee Assistance Program 401(k) tuition reimbursement employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
Learn more about ourCulture & Values.
Required Experience:
Manager
Employment Type
Full-Time
