Continuous Improvement Analyst_Hybrid BGC_120K
Continuous Improvement Analyst_Hybrid BGC_120K
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Salary Not Disclosed
1 Vacancy
Job Description
Training Communication & Engagement:
- Develop clear audience-appropriate communications that support programme rollouts process changes and service updates.
- Facilitate training and knowledge-sharing sessions to help embed new ways of working tools or processes.
- Lead planning and coordinating team engagement activities (e.g. forums town halls retrospectives) where relevant to programme work.
Data-Driven Insight & Analysis:
- Support the analysis of operational data to uncover trends root causes and opportunities for optimisation.
- Translate insights into actionable recommendations and improvement plans.
- Help build and maintain dashboards or reports to support transparency accountability and alignment.
Programme & Improvement Delivery:
- Support and lead cross-functional programmes aimed at improving service quality customer experience and operational performance.
- Design implement and embed continuous improvement strategies frameworks and tools.
- Collaborate with teams across Insurance Consulting and Technology to identify pain points define improvements and deliver measurable outcomes.
- Track report and communicate progress against programme goals milestones and benefits.
- Use data and service performance metrics (e.g. incidents SLAs change success feedback) to inform decisions and prioritise improvements.
- Ensure improvement initiatives align with ITSM best practices and organisational objectives.
The Requirements
Non-Negotiable Requirements:
- Experience in program or project management continuous improvement or service transformation roles
- Experience using data tools (e.g. Excel Power BI Tableau) and/or service platforms (e.g. ServiceNow BMC).
Essential experience and skills:
- Proven experience in programme or project management continuous improvement or service transformation roles
- Excellent communication and stakeholder engagement skills.
- Capable of balancing independent ownership with cross-team collaboration.
- Ability to work independently and take initiative.
- Proven experience in training communications or business management roles
- Good analytical and critical thinking skills with the ability to interpret data and measure impact.
- Ability to influence and drive change across diverse stakeholder groups.
- Experience using data tools (e.g. Excel Power BI Tableau) and/or service platforms (e.g. ServiceNow BMC).
Desirable but not essential:
- Working knowledge of ITSM practices (e.g. incidents SLAs service design change).
- Familiarity with digital collaboration tools (e.g. Microsoft Teams Miro).
Employment Type
Full Time
