Total Platform Customer Service Advisor
Total Platform Customer Service Advisor
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Job Description
SHIFTS YOU ARE APPLYING FOR: 4 days on 4 days off 8am-6pm 33.25 hours per week
Join the Customer Service Dream Team at Total Platform!
- Armthorpe Doncaster (DN3 3FQ)
- 12.39 per hour (plus 1 per hour weekend premium)*
- Quarterly bonus and enhanced pay rates available and achievable
- Start date: 1st Sept and 6th Oct (3 weeks paid training Monday-Friday)
- Shifts: PT 4 days on 4 days off 33.25 hours p/w (with flex up hours)**
Role Type: Fast-paced. People-focused. Zero sales.
Ever wanted to work forloads of your favourite brands - all at once Welcome toTotal Platform NEXTs fastest-growing department where were reimagining what customer service looks like. Think:Victorias Secret sass FatFace comfort Reiss sophistication andGap classicsand youre the friendly voice behind them all.
Launched in 2022 our growing team currently supports6 brands and were looking for friendly quick-thinking team players to help us deliver WOW-worthy service.
The Role More Than Just a Headset
Youll be juggling calls emails Whatsapp and web chats like a customer service ninja - helping people across the UK and internationally with everything from order updates to gift advice. No pushy sales no scripts - justreal conversations with real people.
We handle around11500 customer queries a week and youll be the hero making sure each one ends with a smile. The best part Your performance is measured by how helpful you are - not how many products you sell.
Your daily mission (should you choose to accept it):
- Calmly conquer a high volume of calls like the multitasking legend you are
- Deliver customer service so good it could win awards (seriously we aim high)
- Keep things clear kind and honest - customers trust you
- Navigate multiple systems like a tech-savvy Sherlock Holmes
- Work closely with NEXT teams to find the best solutions fast.
Who Were Looking For AKA You
Youre chatty switched-on andget people. Whether youve worked in retail hospitality care - or have mastered the art of calm in a chaotic group chat - youve got the people skills were after.
You dont need call centre experience but if youve ever been told youre a great listener or youd be perfect on the phone youre already halfway there. Oh and if the idea of working with familiar faces every shift in a team of 13-15 sounds nice Even better.
Youll need to be:
- A confident communicator (calls emails live chat bring it on!)
- Calm under pressure and able to think on your feet
- A quick learner with basic computer skills
- Friendly reliable and ready to learn
- Obsessed with good service (the kind that makes someones day)
Full Training Included
Weve got your back with3 weeks of full time training to turn you into a Total Platform pro. All you need to bring is your energy curiosity and love for helping people.
Ready to Join Us
If youre after a job thats people-first and packed with variety hit apply and lets chat. Quirky socks optional. Great attitude essential.
**During our peak trading periods (up to 20 weeks throughout the year) youll also be required to work one additional 4 hour shift per week in order to better service our customers needs. This is paid additionally and is booked in advance to maintain a smooth and organized schedule for our employees!
Please note spaces are limited for each shift and are on a first come first serve basis and cannot be guaranteed.
Whats Next
Press the apply button now to start your application. Once you have applied for the job we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch to arrange a telephone interview to find out more about your job history and more about you as a person.
All successful applicants will be subject to criminal & credit checks in line with our Reference order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to for example the relevant Home Office requirements on skills level not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.
Please note: The shifts currently advertised are accurate at this time however they may be subject to change as the recruitment process progresses. We will keep you informed of any updates throughout should this happen.
Next is proud to be a Disability Confident Employer (Level 2). Were committed to building an inclusive inspiring workplace where everyone feels respected valued and a true sense of belonging. Our aim is to support every individual to reach their full potential whoever they are. If you have any questions about our commitment to diversity and inclusion please feel free to contact our friendly recruitment team at 0
Required Experience:
Unclear Seniority
Employment Type
Part-Time
