Manager, Rail Service & Compliance

• Manage emergency situations and other unexpected events limiting the impact to railway operations and adhering to Canadian Rail Operating Rules (CROR) as well as Metrolinx/business unit policies and procedures.
• Lead by example; always taking the safest course; placing the Customer at the centre of our operation by encouraging staff to prioritize the Customer Experience.
• Promote safety compliance through responsibilities as a Canadian Rail Operating Rules (CROR) subject matter expert related to all regulatory and safety compliance requirements representing Metrolinx to regulatory authorities and other rail operators on safety and regulatory compliance issues.
• Develop strategic and operational frameworks for the continuous improvement and optimization of the business unit.
• Mentor and coach team members who operate the processes and systems that ensure the safe and efficient movement of trains; ensuring actions are aligned with regulatory/legislated requirements corporate policies and customer expectations. Act as a subject matter expert as required within the Network Operations Centre and/or supporting USRC Operations.
• Support performance and improvement initiatives through the delivery communication and recovery of business unit best practices in an effort to meet corporate key performance indicators and key success factors.
• Develop and implement service disruption recovery plans and communicates with NOC staff to maintain high levels of service reliability expedite service recovery plans and minimize passenger delays.
• Manage rail network function streams related to the development and execution of daily operations and deliver recommendations to support continuous improvement to improve on-time performance within the business unit.

• Interpersonal and oral/written/presentation skills to develop and sustain cooperative working relationships across Metrolinx and with external stakeholders in person and/or through presentations; to engage with external to promote compliance with legislative and regulatory requirements; to prepare reports and briefing material.
• Problem solving critical thinking and decision-making skills to coordinate emergency responses; oversee and coordinate the implementation of service adjustments that address unforeseen circumstances; ensure cost effective and efficient use of resources when responding to service disruptions and incidents; identify and recommend options for improved services and efficiencies.
• In-depth knowledge of transportation operations fundamentals practices and applicable legal and regulatory requirements governing passenger rail services (e.g. Transport Canada (TC) Canadian Rail Operating Rules (CROR) etc.) is required including knowledge of Human Resources legislation (e.g. Employment Standards Act Occupational Health & Safety Act etc.) and leadership and management experience to monitor and manage employees and contractors including experience in the application of collective agreement provisions.
• Must be able to obtain a Canadian Rail Operating Rules (CROR) certification.
• Must be able to satisfy minimum fitness-for-duty requirements outlined in the Canadian Railway Medical Guidelines Handbook for Safety Critical roles.

What skills & qualifications are considered assets

• Experience overseeing and coordinating multiple aspects of transit operations.
• G Drivers Licence is considered an asset
• Completion of a diploma in Business Administration Transportation or related field or a combination of education training and experience deemed equivalent.
• Demonstrated experience in a transportation control centre or related experience.
• Proficiency in MS Office (e.g. Outlook Word Excel PowerPoint etc.) and role specific software to manage advanced technical applications.
• Knowledge of business improvement processes and performance indicators to maintain and test compliance and safety system elements and to establish performance standards.
• Understanding of project management best practices including budget and schedule controls to facilitate collaboration with cross functional teams while engaged in simultaneous projects.
• Rail Traffic Control experience is an asset.
• Experience managing rail operations is an asset.