Real Estate Customer Care Coordinator
Real Estate Customer Care Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Are you a natural communicator who thrives in a role where empathy clarity and confidence are key IPS Cash is seeking a Customer Care Coordinator to serve as the main point of contact for homeowners after they sign a contract with us. Your job will be to guide sellers through the final steps of their home sale provide regular updates and ensure they feel informed cared for and in good hands.
This isnt a paperwork roleits a relationship role. Youll be the voice they trust from the day we go under contract until the day they close.
Are You Our Next Team Member
Our ideal Transaction Coordinator thrives behind the scenes but still enjoys being part of a collaborative energetic team. Youll succeed in this role if youre:
- Calm Clear and Caring: You have a steady demeanor and know how to reassure people even in high-stress situations.
- A Skilled Communicator: Youre confident explaining timelines expectations and updatesover the phone via text and through email.
- Big Picture-Focused: Youre not in the weeds of the paperworkyoure helping sellers understand the why and when behind the process.
Core Values
Our core values guide everything we do:
- Excellence: Be a person who inspires others to Think Learn & Act
- How we live it: We go above and beyond for our team and clients always striving to improve.
- Authenticity: Tell me what I NEED to hear not what I want to hear. Dont blow smoke.
- How we live it: We believe in honest communication healthy feedback and mutual respect.
- Accountability: Be a person who takes extreme ownership.
- How we live it: We hold ourselves and each other to a high standard and own our work.
Support & Benefits
Joining our team comes with a host of perks:
- Health Insurance
- 401(k) with Company Contribution after one year
- Promotion from Within: We believe in growing our people and offering long-term career paths
- Tech Support & Tools: Access to industry tools templates and tech to make your job easier
- Onboarding & Training: Structured onboarding and continuous learning opportunities
- Fun Supportive Culture: A small-business vibe with a big heartno red tape here
- Offsite Activities & Team Events: We work hard and celebrate together
- Ongoing Professional Development through events books and workshops
- Communicate with sellers attorneys lenders buyers and the internal team to coordinate deadlines
- Track and update the status of each transaction daily using our CRM
- Create review and send out contracts and supporting documents
- Schedule inspections closings and other key appointments
- Ensure all required documentation is submitted and properly stored
- Proactively identify and resolve potential issues before they become problems
- Provide exceptional customer service throughout the transaction
- Perform other duties as required
- Strong written and verbal communication skills
- Excellent time management and organizational abilities
- Familiarity with real estate transactions preferred (but not required)
- Willingness to learn and follow processes
- Tech-savvy and eager to work in a fast-paced environment
- This position is located in Nashua NH and is in-person
Required Experience:
IC
Employment Type
Full Time
