Field Technical Support Representative II
Field Technical Support Representative II
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
TheField Technical Support Representativewill be responsible for providing advanced assistance to customers in the field to diagnose and solve documented and undocumented service installation issues as well as factory start-ups. Service Technicians will also support the phone and other electronic communication. Service Technicians are required to drive Company vehicles to and from customer locations.
This position will serve ourRaypak Division located inOxnard CA. This open role is a Field Based role; however our ideal candidate should reside within the greater Los Angeles or Ventura County. Ability to meet in person for training and meetings is required. Please note this role is required to be in the field majority of the time.
Responsibilities
- Maintain company vehicle in optimal condition and consistently practice safe and responsible driving.
- Provides verbal and written technical assistance to customers on product service installation repair and general product questions for complex multi-family and/or large-scale commercial projects.
- Troubleshoots errors diagnose problems explains and initiates repairs process (Commercial Boilers and Gas Pool Heaters)
- Explain and interpret warranty information to customers as they apply to products.
- Arranges for malfunctioning or defective items to be returned for further evaluation or replacement.
- Uses computerized system for tracking requests troubleshooting problems assessing parts or spares inventory documenting resolutions or determining warranty eligibility.
- Follow up on calls to ensure resolution and maintain service or maintenance records.
- Tests and repairs company products by travelling to the customers location.
- Connects products to power source and test meters.
- Provides troubleshooting as well performing installation of equipment.
- Ensures the equipment on which they have performed troubleshooting is in proper working condition.
- Use a variety of tools and maintains parts inventory.
- Maintains service and/or maintenance records.
- Performs other duties as assigned
Qualifications
Associates degree - Business School Certificate/Diploma or other post high school training
2 years of customer service-related experience in the insurance/manufacturing industry
Excellent communication skills written and verbal with attention to detail and accuracy
Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite
Demonstrates ability to work well with others in a matrix team environment
Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Valid Drivers License
HOW TO STAND OUT
- Field service experience relating to commercial boilers plumbing or HVAC
- Ability to read write and comprehend technical instructions short correspondence and memos
- Ability to carry out instructions furnished in written oral or technical diagram form
- Must have excellent problem-solving skills for technical products
- Ability to support multiple products and prioritize multiple projects
- Must be able to work weekends staggered shifts and holidays.
- Must be available to participate in a rotating on-call schedule as needed.
- Bilingual in Spanish preferred.
#LI-NP1
#LI- Field
Required Experience:
Unclear Seniority
Employment Type
Full-Time
