Account Manager, Special Accounts
Account Manager, Special Accounts
Employer Active
Job Alert
You will be updated with latest job alerts via email
Job Alert
You will be updated with latest job alerts via email
Job Description
About Vancity
Vancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.
Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. If youre interested in joining their team of 2700 diverse individuals and accessing competitive rewards and benefits all while knowing you are part of a greater movement then apply today!
About the workplace
Were looking for an Account Manager Special Accounts to join our Retail Credit Team. You are someone who thrives in a highly complex work environment is a strategic thinker and has strong communication skills with the ability to build relationships with external and internal stakeholders.
This is a permanent full-time role that will enjoy remote working arrangements which can be fulfilled primarily from the Vancity head office location and/or your Lower Mainland based home office.
A typical day would involve:
- Monitor a portfolio of high-risk business loans and complex unresolved collection problems to mitigate risk exposure and potential losses
- Monitor the preparation and underwriting of all applications for credit. Provide ongoing monitoring of loan quality and initiate or recommend remedial action where required to minimize loan losses
- Prepare the Special Accounts reports and Watch List reports and initiate follow-up reports as required. Monitor delinquency reports to ensure all delinquencies are resolved and propose recommendations for next course of action in order to mitigate potential loss. Assess the risk exposure and anticipate any potential losses. Estimate loan loss provision (if any) for each account.
- Maintain relationships and liaise with outside agencies (eg. lawyers) in order to facilitate the timely and accurate processing of credit applications (eg. foreclosures legal bills).
- Maintain relationships with business members which includes guidance and counselling to members in financial difficulty that is consistent with Vancitys Differentiated Member Experience and aligned with established service and quality standards in order to support portfolio performance
You have:
- Undergraduate degree or university level diploma in Finance Economics Accounting or Business Administration
- A minimum of 3 years of experience in managing business accounts and portfolios
- Experience in Banking or a Financial Institution is an asset
You are:
- Problem Solver & Decision Maker you diagnose challenges and issues; develop innovative business solutions; and assess risks and opportunities in Community Business.
- A critical thinker you like using your research and analytical skills to perform qualitative/quantitative analysis apply accepted methods and techniques to carry out analytical procedures
- Detail-oriented you do your research and use those analytical skills to assess and recommend course of action on industry political and economic trends. You can also identify risks and opportunities that may impact the business.
- Tech-savvy People often say youre a quick learner and great with technology & systems
- An Exceptional Communicator & Negotiator leveraging your communication and interpersonal skills you build strong relationships with your members and business partners enabling effective communication and problem-solving.
We value lived experience so if you are interested in this role we encourage you to apply even if you feel your skills dont perfectly align with those listed.
The salary range for this role is $71500 to $107300 annually. Base pay offered may vary depending on factors such as relevant qualifications skills previous experience and internal equity. As part of our total rewards package employees may also be eligible for our annual incentive program subject to program eligibility requirements.
Posting Deadline: Posted until filled
A career at Vancity is more than just a job youre joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:
We offer:
- We are the largest private-sectorLiving Wage Employerin Canada and have been consistently recognized as one of theTop Employers in Canada.
- Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs.
- New employees receive between three to four weeks of vacation allowance per calendar year and the number of vacation days grows
- In addition to the 10 statutory holidays in British Columbia Vancity provides an additional three statutory holidays. We offer care days for periods of short-term personal illness or emergency family illness.
- We have flex credits for our health care & dental benefits offer three levels of coverage for you to select from. These benefits will also be effective immediately based on your hire date.
- We understand that retirement means different things to different people and at Vancity we will offer you a Defined benefits pension plan that pays you a retirement income for life.
At Vancity were committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent understand and respond to our community needs and deliver on our member experience.
We are committed to providing an inclusive and accessible recruitment experience for all candidates. If you require any accommodations at any stage of the recruitment process please reach out to our Talent Acquisition team at for confidential support. In-person assistance is also available. We will collaborate with you to ensure your needs are met promptly and effectively.
Required Experience:
Manager
Employment Type
Full-Time