Client Services Account Manager
Client Services Account Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Customer Service Account Manager
Location: Hybrid home and office with regular travel to client sites across the UK. We are in the office on Monday Wednesday and Friday
Contract Type: Full-time Permanent
Company: Ground Control
At Ground Control were not just maintaining landscapes were cultivating long term partnerships built on trust quality and service excellence. If youre a customer focused professional with a background in grounds maintenance facilities or service delivery this is your opportunity to join a market leader in a role where you can truly make an impact.
As a Customer Service Account Manager youll be the bridge between our clients and our operational teams ensuring every site reflects our high standards and every client feels supported informed and valued.
What Youll Be Doing:
- Build and maintain strong client relationships regularly visiting customer sites to understand their needs respond to issues and ensure service excellence.
- Manage and grow grounds maintenance contracts ensuring they are profitable compliant and delivered to the highest standards.
- Identify and act on opportunities for account growth upselling additional services such as winter maintenance arboriculture or landscaping projects.
- Coordinate operational delivery liaising with Contract Managers and Supervisors to ensure work is completed on time and within scope.
- Lead and support your team contributing to recruitment development and performance reviews to maintain a high-performing service culture.
- Monitor and manage client KPIs including extra works conversion service delivery standards and portal engagement to meet contractual obligations and exceed expectations.
- Engage in regular client meetings including Monthly Reviews and Quarterly Business Reviews (QBRs) with Tier 1 and Tier 2 clients to strengthen relationships and align on service performance and strategic goals.
- Drive client retention across your portfolio by working closely with Sector Directors and Operational teams to manage contract renewals and ensure financial accuracy and timely invoicing.
What Were Looking For:
- Experience in grounds maintenance facilities management or a similar service-led environment.
- A natural communicator with strong relationship-building skills and the confidence to liaise with stakeholders at all levels.
- Willingness and ability to travel regularly to client sites across the UK sometimes at short notice.
- Strong organisational skills able to juggle multiple contracts and competing priorities.
- Good IT skills. Proficiency in Microsoft Office especially Excel Teams and ideally Power BI for data reporting.
What You Bring:
- A strategic and proactive mindset able to foresee challenges and deliver effective solutions.
- High emotional intelligence and professionalism you lead by example and build trust quickly.
- A calm results focused approach even in high pressure situations.
- A strong analytical and commercial mindset you understand margins service levels and how to balance client expectations with operational delivery.
Why join us:
Career Development Focus: Were committed to supporting your professional growth with clear career paths training and tailored development programs including our GC Leadership Academy job specific accreditations and higher education opportunities.
Exciting Growth Opportunities: Be part of a rapidly growing company with a dynamic team and expanding client base.
Collaborative Environment: Work in a supportive engaging and innovative culture where your contributions are valued.
Competitive Package: Enjoy a competitive salary and benefits package along with flexible working options including:
23 days holiday Increasing with length of service bank holidays
Hybrid working
Yearly bonus scheme & Share options
Robust pension scheme
Medigold employee support Free Flu Jabs Online private GP Service
Free or subsidised national gym memberships
Employee Recognition Scheme
2 personal choice volunteering days
About Ground Control
Ground Control is a UK-based grounds maintenance company powered by the latest technology. Since launching in 1973 Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland.
We deliver a range of services including grounds maintenance winter gritting landscape construction design arboriculture electric vehicle charging point installation to more than 50000 commercial properties across the UK.
At Ground Control we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success and we welcome applications from individuals of all backgrounds experiences and perspectives.
We are proud to be an equal opportunities employer and do not discriminate based on age disability gender identity marital status pregnancy race religion sexual orientation or any other protected characteristic. We actively support and promote an inclusive culture ensuring fair and equitable treatment throughout the recruitment process and beyond.
#INDHP
Employment Type
Full Time
