Front Office Technical Support Engineer (On Site)
Front Office Technical Support Engineer (On Site)
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Job Description
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.
Department Overview
Mobile Video Technical Support
Job Description
The Front Office Tech Support Representative responsibilities include:
- Diagnosing and resolving customer issues through phone web email and direct customer interaction.
- They are also responsible for maintaining critical relationships developed by other departments throughout the problem/resolution cycle.
- Additionally they will communicate actively with other departments detailing specific customers issues.
- Answer Inbound Technical Support Calls (about 30 to 40 calls/day)
- Track and resolve issues
- Interface with Back Office (Tier 2) on customer issues and comments
- Help Maintain online Knowledge Base
- Provide Technical Assistance to Regional Sales Managers daily
- Answer after hours calls from customers
- Customer Advocate
Preferred Experience:
- Demonstrated inbound Call Center experience (0 -2 years experience preferred)
- Previous technical support/engineering/trouble shooting experience
- Extensive PC/Networking troubleshooting experience desired
- A Certifications (preferred but not required)
Target Base Salary Range: $48400- $53000 USD
Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.
#LI-DB1
Basic Requirements
High school diploma or equivalency
0-2 years of demonstrated inbound Call Center experience
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
YesOur :
- Incentive Bonus Plans
- Medical Dental Visionbenefits
- 401K
- 10 Paid Holidays
- GenerousPaidTime Off Packages
- Employee Stock Purchase Plan
- PaidParental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.
Employment Type
Full-Time
